bmercier

Hi Michael, Instead of saying "switch <device> on", try instead "switch on <device>" The reason for what you heard is because there is a command "switch TO... " that allows to select which ISY to control from your account, so it just got confused. Benoit.

Hello ahwman, Try with a device name other than thermostat. Something like "second floor" or "living room". "thermostat" is not a good name for a thermostat, as it gets confused with all of those sentences you can speak with the word thermostat in it. Benoit.

Thanks for the feedback, that will help me enhance the skill. FYI, you may want to try again with "living room". This one should be recognized fairly easily. Benoit.

It should not be case sensitive. Whatever is entered in the device name or spoken field is stored in lowercase when we refresh devices. When amazon does it's speech recognition, it's normally always in lowercase. HOWEVER, I found a case where Alexa does not do in in lowercase: Christmas (capital C) I just made a fix where when I lookup in the database, the device alexa heard is now put in lowercase before searching. This is not live yet though. Benoit.

I read several report of this problem. However, I'm not able to reproduce it. When you hear "Welcome to your home.. etc", this means that the skill was started with no "intent" (An intent is an actual request like turn on or turn off). "Open izzy" for instance launches the skill with no intent. When we say something like 'ask Izzy to switch ...', if it launches the skill with no intent, it must be that Alexa did not understand correctly. If you experience this, please post me what Alexa understood from the echo app. We need to resolve this. Thanks, Benoit.

Alexa understood that you wanted to change a thermostat setpoint. The error message means that it found the device you spoke, but it is not a thermostat, but rather a "regular device". Benoit.

Thanks for pointing in out. I investigated, and this is indeed a bug. Should be fixed this week-end. Benoit.

Currently, there is a limitation where scene levels can't be set. They can only be turned on and off. This will be fixed soon. Benoit.

It is capable of: Getting the temp Get/Set the mode Get/Set the setpoint Fan mode is not implemented. Benoit.

Thanks all for the feedback tonight. There is definitely a problem with some words being stripped under certain circumstances. I'm able to reproduce it. Stay tuned. Benoit.

If some have trouble with alexa understanding you properly, you may want to use the voice training in the echo app. This is designed to help alexa understand you better. I've been told by insiders at amazon that it's a good practice to follow the voice training once in a while. Benoit.

Were you saying "Alexa, open izzy" ? If so, that's the intended behavior. And we need a welcome like this to pass certification. I used to have a shorter one that was refused. Once used with the skill, you should be using more direct commands. If that is not what you spoke, it must be that alexa did not understand you. Please check what she understands in the echo app. Benoit.

I looked at the logs to troubleshoot. Please look at the echo app and see what Alexa understands in the main section. It does not understand what you think. Benoit.

You don't have to say Alexa, open izzy Just say Alexa, tell izzy to <do something> Or Alexa, ask izzy to <do something>. The actual command that you send this way can be a "one shot" command, meaning that it has all the information to proceed, or it can be partial. If partial, it will prompt you for the missing information, if required. Example, if you just say "Alexa, tell izzy to set temperature" It will then prompt you for: the device, which setpoint (if device handles both heat/cool), and temperature. Benoit.

There is not such commands. Programs are looked up on your ISY in real time. Benoit.

Please PM me your uuid or portal user name. Thanks, Benoit

It's not exactly the same problem. If you get a message that only says "Turn on which device? This means that Alexa did not understand you fully, and the skill was sent an empty device. To validate this, look at the echo app, in the main section, to see what she understood. However, if you get a message saying "I could not find device XUZ. Turn on which device?" It means that it understood the device, but it dropped the "light" at the end. This is this second case I was talking about. Benoit.

I believe I found out the issue with multiple words. Without going into the details, I believe the issue is with all the devices that ends up with "light" or "lights". Does anyone have devices with multiple words other than ending with "light" which could share their results, positive or negative? I had personnally tested with devices using multiple words successfully, and I'm not using "light" at the end. Thanks, Benoit.

Can you PM me your uuid. I will check the logs and the spoken table coming from the refresh devices. Benoit.

With so many reports of problems with device names with spaces in it, there must be a problem. Can you PM me your uuid along with a device you have tested but did not work? I need the device address and name. I will check the logs and the spoken table coming from the refresh devices. Benoit.

It should work with multiple words. But the longer they are, the more likely Alexa is to not understand it. There needs to be an exact match with what Alexa understands, and the spoken word (or device name if no spoken field is found) Examples: "kitchen lights" and "kitchen light" are 2 different things. Another example: When trying to lock the front door, alexa may hear "from door". Benoit.

Do you still have problem with let's say "media room" now that the discovery has run? Benoit.

In a previous post, you were asking how you could edit the spoken field. Please try this: In the admin console, pick a device, right-click, Notes You will get a popup with 3 fields, one of them is labeled "spoken". Enter a device name of your choosing that you will speak to refer to this device. Let's try "kitchen". Then, say "Alexa, tell izzy to refresh devices" That will bring up your devices + those spoken customizations along. Then try "Alexa, tell izzy to turn on kitchen" Benoit.

Do you mean that you get the "Turn on which device" prompt? Or is in another error message? Benoit.

Hello Jon, That happens when the skill does not receive the device from Alexa. What is the name of the device? I could add this to the list of sample devices; that would help alexa with speech recognition. Also, to facilitate troubleshooting, open the echo app, and in the main section, see what Alexa understood. Benoit.