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Javi

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Community Answers

  1. Please post a screenshot of the error message
  2. The UDM Synch error is fixed in the next app update. It can be ignored until that time as it is only stating there are no matter devices.
  3. The notification is generated from the box itself, so there is an update. The app does not know the version, it pulls the version from a server, but looks like server was not updated with the current new version.
  4. try the Plugin Notifications (PG3). I think the system are only for connect and disconnect from portal.
  5. UD Mobile > Notifications Tab > Menu > Mobile Devices/Groups > Groups > System Notifications.
  6. Updates: We are working on a couple of issues. The "rendezvous" error in UD Mobile is firmware related for some, but not all, users and we hope to have a new build in the next week. The "Could not write characteristic" error is being encountered for all users on iOS devices for Matter BLE Wi-Fi commissioning. iOS is blocking communication to Bluetooth for a characteristic (UUID) used by Matter devices. We are looking into the issue with Apple. So, currently BLE commissioning for Matter devices from an iOS device will not work, but Matter should work for IP, Thread, and previously commissioned WiFi devices.
  7. Are both apps at the same app version?
  8. This should work assuming they are the same platform Android/iOS. Are they the same platform Android/iOS?
  9. Should be fixed in 1.2.22
  10. Tried to replicate without success. If you like send me a Private Message with a copy of your backup file. Included instructions on how to replicate (i.e. where the node name and path) and I will try to replicate with your setup.
  11. Added to my list for review
  12. Ok, based on this I'm almost sure it is related to the url icons. Will try a fix in the next build.
  13. Got it, its a bug.
  14. If you already upgraded you don't need to press force upgrade.
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