tmorse305

Hi @Jimbo.Automates, tonight I started to get a stream of error messages on all of my sensors. Log attached. I rebooted Tag Manager and restarted the NS but no joy. Is anyone else having this problem? Thanks Jim. WirelessTag_3-27-2025_105350_PM.zip

Sorry, Yes I did.

Hi @Javi, I enabled developer mode on my iphone to see if I could get any further. I did get past the error above but the commissioning just blows out and I'm back a regular UD screen. UD lost communication with eisy. The admin console would not load, so I had to reboot eisy to regain control. Tried it again, same result. Third time I brought up the AC first and enabled the Matter log capture. Commissioning still crashed but the AC stayed up and I captured the resulting log file. I'll attach it in case it's of any value. Let me know if you want me to try something else. Thank you logfile

Hi @Javi, I'm not sure what you mean by this. My matter plug is WiFi not Thread. Is there a way to commission it without using BLE? I only see the BLE choice in UD Mobile.

Hi @Javi, I'm still getting the same error when adding a Matter device using version 1.2.2. Thank you.

This is the current state of the Beta version for ios:

Hi @Javi, I sent feedback via TestFlight but I thought I would add it here too. Tell me if you don't want it here. I tried to add a KASA WiFi Smart Plug. I was able to scan the QR code and enter my WiFi credentials but then I received this error. Thank you for working on this new capability! On an iPhone running 18.3.1

Thank you!

The Emporia server has been on and offline a lot over the past few days, based on the log file. Is anyone else experiencing this issue? This morning I restarted the NS because it had been down all night. It came up with the server responding. When I looked in the log it seemed like the NS might have hung after an error yesterday. The log file stopped entries yesterday afternoon. Here is a piece of the log I'm referring to: 2025-01-22 16:57:30.812 Thread-2 (parameterHandler) udi_interface ERROR vue:parameterHandler: Emporia Cloud connection failed: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/customers?email=********%40comcast.net 2025-01-22 16:57:30.813 Thread-2 (parameterHandler) udi_interface ERROR vue:parameterHandler: Discovery failed: 'NoneType' object has no attribute 'customer_gid' <restarted the NS here> 2025-01-23 09:13:58.602 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30 2025-01-23 09:13:58.603 MainThread udi_interface INFO __init__:<module>: UDI interface initializing 2025-01-23 09:13:58.603 MainThread udi_interface INFO __init__:<module>: User=0021b902658a_5 I can send the whole log file if that will help, I'd appreciate your thoughts on this Bob. @bpwwer Thank you

Rebooting solved the issue for me Update: Stopped working again, Error 500 on portal

Have you tried a reboot of your isy?

Hi @Jimbo.Automates, I am getting an error reported by the WirelessTag app about a failed URL call for all of my sensors. When I check the log I see similar errors reported there. Any idea what's going on? Thank you 2024-10-26 22:47:39,719 Thread-21 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Tag ID 6 not found.If already unassociated, please refresh the screen or move focus to another tag.","StackTrace":" at MyTagList.ethClient.TagListCached.GetTagFromSlaveID(VirtualMAC vmac, Int32 slaveid, Boolean includeDeleted)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"MyTagList.TagNotFoundFromDBException"} 2024-10-26 22:47:41,470 Thread-30 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:41,781 Thread-33 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:42,280 Thread-36 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:43,189 Thread-39 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Tag ID 4 not found.If already unassociated, please refresh the screen or move focus to another tag.","StackTrace":" at MyTagList.ethClient.TagListCached.GetTagFromSlaveID(VirtualMAC vmac, Int32 slaveid, Boolean includeDeleted)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"MyTagList.TagNotFoundFromDBException"} 2024-10-26 22:47:48,031 Thread-48 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:48,239 Thread-50 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/SaveEventURLConfig {"Message":"Object reference not set to an instance of an object.","StackTrace":" at MyTagList.EventURLConfig.Save(VirtualMAC vmac, Int32 slaveid, Boolean applyAll)","ExceptionType":"System.NullReferenceException"} 2024-10-26 22:47:49,298 Thread-50 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/SaveEventURLConfig {"Message":"Object reference not set to an instance of an object.","StackTrace":" at MyTagList.EventURLConfig.Save(VirtualMAC vmac, Int32 slaveid, Boolean applyAll)","ExceptionType":"System.NullReferenceException"}

Hi @Javi, I figured it out. The 2 eisys are on different networks (in different states). I shut off WiFi on my phone and could immediately access eisy #1 correctly (it's the remote one). I deleted the local credentials for eisy #1 forcing it to use a remote connection. All good now even with WiFi enabled The wierd part of this is that it has been working fine for months and suddenly stopped. I haven't made any configuration changes. As always thank you very much for your help!!

Hi @Javi, No errors opening the AC. The AC is showing the state changes, it seems to be working correctly. I'm not sure when it started. I just tried to sync this eisy to UD and got an error, see attached. I have 2 eisy eisy #1 has a UUID - that ends in 44 eisy #2 has a UUID - that ends in 8a eisy #1 is the one I'm having trouble with. eisy #2 is working correctly in UD. It also syncs successfully When I tried to sync eisy #1 the error message suggests that it is getting my 2 eisy mixed up somehow.

Hi @Javi, yes all of the devices are affected. The program are also affected, the states shown in the screen shot are not correct. I tried a reboot to eisy but no improvement. eisy is at 5.8.4. I have another eisy that is working correctly running 5.8.3