Java errors when attempting to load admin console on OS X

[billchurch]

Trying to get the Java Admin console to load on my OS X 10.8.4 box, and running into this:

 

ISY994 Administrative Console quit unexpectedly while using the libjvm.dylib plug-in.

 

This is the Java version my web plugin is using:

 

$ /Library/Internet\ Plug-ins/JavaAppletPlugin.plugin/Contents/Home/bin/java -version
java version "1.7.0_25"
Java(TM) SE Runtime Environment (build 1.7.0_25-b15)
Java HotSpot(TM) 64-Bit Server VM (build 23.25-b01, mixed mode)

 

Any thoughts? This seems to work fine on another OS X box with the same version of OSX and JRE...

[Michel Kohanim]

Hi billchurch,

 

Please do make sure you do NOT have any other versions of Java (especially 1.6) concurrently installed.

 

With kind regards,

Michel

[pmarcos]

I'm running into this as well.  I literally just the other day ran the admin console (because my PowerLinc died) and now I'm replacing it and I get this error.  I've got the 1.7.0_60 version of Java.  Anybody know how to go back to 1.6?  

[Michel Kohanim]

Hello pmarcos,

I'm running into this as well.  I literally just the other day ran the admin console (because my PowerLinc died) and now I'm replacing it and I get this error.  I've got the 1.7.0_60 version of Java.  Anybody know how to go back to 1.6?  

Please do make sure that:

1. You have cleared all your Java cache

2. You use http://isy.universal-devices.com/994i/4.2.5/admin.jnlp to get to ISY

3. Upgrade to 4.2.5

 

If you are still having problems, please do not hesitate to contact our tech support (links below).

 

With kind regards,

Michel