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Help? v.4.0.5 Email notifications inconsistent


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I've noticed since I upgraded to v.4.0.5 that my outgoing email notifications are not as reliable as before. I only have one recipient group (me), but a handful of simple messages as content. I've checked my destination email's inbox, filter and spam folders, and the "Sent Mail" folder of the Gmail account I'm using as sender reflects the inconsistency.

 

After tinkering and experimenting with my programs, I find that a notification works every time when I put it in a program by itself and run it manually (e.g. right click, then run). But if the Notify statement -- or the call to the above program containing it -- is embedded inside a program with more than a few lines, I don't see the email about half the time. I thought perhaps that the device is busy handling other functions at the time of notification, but placing waits before and after the notification and even running during "quiet" times does not help.

 

Can anyone suggest a cause and/or solution? Or at least a way to diagnose what is happening?

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  • 3 months later...

Have to revive this thread.

 

I've been switching between gmail and outlook.com SMTP and am still getting inconsistency in my notifications. What is common is errors such as these in my log:

 

Sat 2013/09/21 02:13:48 PM System -50010 smtp.gmail.com

Sat 2013/09/21 03:00:50 PM System -50010 smtp.gmail.com

Sat 2013/09/21 03:20:07 PM System -50010 smtp.gmail.com

Sat 2013/09/21 03:48:28 PM System -50010 smtp.gmail.com

Sat 2013/09/21 04:13:54 PM System -50010 smtp.gmail.com

Sat 2013/09/21 04:41:38 PM System -50010 smtp.gmail.com

 

Tue 2013/11/05 05:51:17 AM System -170001 [Network] Failed DNS 19

Tue 2013/11/05 05:51:17 AM System -50010 smtp-mail.outlook.com

Tue 2013/11/05 06:44:38 AM System -170001 [Network] Failed DNS 20

Tue 2013/11/05 06:44:38 AM System -50010 smtp-mail.outlook.com

Tue 2013/11/05 06:57:38 PM System -170001 [Network] Failed DNS 21

Tue 2013/11/05 06:57:38 PM System -60001 pool.ntp.org

 

Tue 2013/11/19 01:13:44 PM System -60001 pool.ntp.org

 

Fri 2013/11/22 09:13:48 PM System -50010 smtp-mail.outlook.com

Fri 2013/11/22 10:06:24 PM System -50010 smtp-mail.outlook.com

Fri 2013/11/22 10:07:55 PM System -50001 -18

Fri 2013/11/22 10:17:59 PM System -50010 smtp-mail.outlook.com

Fri 2013/11/22 10:40:44 PM System -50010 smtp-mail.outlook.com

Fri 2013/11/22 11:18:37 PM System -50010 smtp-mail.outlook.com

 

Sun 2013/11/24 02:34:56 AM System -50010 smtp.gmail.com

Sun 2013/11/24 04:56:04 PM System -50010 smtp.gmail.com

Sun 2013/11/24 10:20:03 PM System -50010 smtp.gmail.com

Mon 2013/11/25 12:00:21 AM System -50010 smtp.gmail.com

Mon 2013/11/25 12:15:25 AM System -60001 pool.ntp.org

Mon 2013/11/25 02:06:21 AM System -50010 smtp.gmail.com

Mon 2013/11/25 09:02:59 AM System -50010 smtp.gmail.com

 

(pool.ntp.org is for time synching, which I think I've got set for 48 hours)

 

I don't intend to do much notifications in the long run. A lot of these messages are solely for debugging my programs, but I can't debug if I don't get them.

 

What is also of note is that immediately after an SMTP settings update, my notifications work fine for a while, usually overnight. Then they become erratic.

 

What am I missing?!

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Michel, thanks for your response.

 

1. Neither. I'm on Time Warner cable.

2. Yes, I configured my router to assign the ISY a static address. I use my ISY's "Automatic (DHCP)" settings and the ISY's static IP address is correctly filled in. I assume my setup is correct since I have no problems with accessing the ISY remotely via MobiLinc or from my office computer. But honestly, I don't understand IP settings very well.

3. I have an ISY-994i.

 

Hope this helps.

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Hi JimsEvilTwin,

 

Thanks so very much. My recommendation:

1. If you are using DHCP reservation and if your router is either Linksys or NetGear, please do make sure you have their latest firmware

2. Please do Tools | Clear Error Log

3. Upgrade to 4.1.0 (viewtopic.php?f=25&t=12604)

 

Please let the unit run for a couple of days and then send your Tools | Error Log to support@universal-devices.com.

 

With kind regards,

Michel

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