Jump to content

Purchased Networking module - unable to use it


rohan208

Recommended Posts

I purchased the networking module about 2 weeks ago and I am still not seeing it in my ISY admin page.

 

I closed and re-opened the browser window, and then went to help->Manage modules. Here it says "Your modules are uptodate". I also see "AutoUpdate - Authorization failure". I am guessing that is the reason I havent still gotten the new module.

 

I looked up online, and I found some people saying that the server could be down. So I have tried every alternate day for last 8 days, and still get the same "authorization failure".

 

I have tried the following, with no luck. Still get authorization failure and I do not see the networking module available.

 

1. I upgraded my java version to "1.7.0_25".

2. Made sure I erased my java cache.

3. Upgraded ISY to 4.0.5 Manually.

 

And tried again. Still get authorization failure. How do I proceed? I Contacted the UDI store via email and haven't received any response there either.

 

Thanks.

Link to comment

Sorry, I also meant to ask if the network module is listed under "Product" in the same "About" window.

It sounds like you will need to contact UDI though, it should not have taken this long for it to appear. Look for any of Michel's posts and click on "open a ticket" in his signature line.

Link to comment
Guest
This topic is now closed to further replies.

×
×
  • Create New...