No "Replace With Option"

[rossarmstrong]

I have and old Icon LampLinc 2856D2 that finally died.

 

Ordered the new Dual Band 2457D2 as a replacement and the sticker on the back says 2457D2 R3.2 2613.

 

The Add Device automatically detected it as a B2457D2 BiPhy V.41.

 

Is this correct? I did not see an option for just the 2457D2 in the pull down list to try.

 

I do not get an option to "Replace With" even though they are both LampLincs. Shouldn't I be able to make this swap?

 

Thanks in advance!

[Michel Kohanim]

Hi rossarmstrong,

 

It's quite possible since, and most probably, the subcategory is not identical.

 

What's your UI version? (Help | About)

 

With kind regards,

Michel

[rossarmstrong]

Oops. I guess I should have included that info.

 

ISY 994i (1120)

 

Running 4.0.5

 

Searching the forum, it looks as if other talk about upgrading to the new dual band units without mention of any problems.

 

So I was leaning towards something I was doing wrong or perhaps a defective unit out of the box.

[Michel Kohanim]

Hi rossarmstrong,

 

If indeed you have 2456D2 and 2457D2, then they are compatible and you should be able to replace them. Please do make sure one is NOT a S2 (switch) and the other D2.

 

With kind regards,

Michel

[rossarmstrong]

Michael,

 

The old device is definitely the old Icon Lamplinc 2856D2 2 Pin v.28 listed in the admin console.

 

The new one is the Insteon 2457D2 LampLinc INSTEON Plug-In Lamp Dimmer Module Dual-Band, 2-Pin that I order via Amazon

 

http://www.amazon.com/gp/product/B003IH ... UTF8&psc=1

 

What should this device be detected by when adding a new device?

 

If you were to manually pick from the list, which would you choose?

 

Thanks for you prompt help as usual!

[Michel Kohanim]

Hi rossarmstrong,

 

Please do not choose manually.

 

Again, the following are compatible:

 

DEV_SCAT_LAMPLINC_V2_2456D3,

DEV_SCAT_INLINE_DIMMABLE,

DEV_SCAT_LAMPLINC_2_PIN,

DEV_SCAT_ICON_LAMPLINC_V2_2_PIN_2856D2,

DEV_SCAT_SOCKETLINC_2454D,

DEV_SCAT_COMPANION_SWITCH_2474S,

DEV_SCAT_INLINE_LINC_DIMMER_2475D,

DEV_SCAT_BIPHY_LAMPLINC_B2457D2,

DEV_SCAT_LAMPLINC_2_PIN_DIMMER_2457D2X,

DEV_SCAT_LAMPLINC_2_PIN_DIMMER_2457D2X_SP,

DEV_SCAT_INLINELINC_DIMMER_2475D_SP,

DEV_SCAT_OUTLETLINC_DIMMER_2472D_DUAL_BAND,

DEV_SCAT_INLINELINC_DIMMER_2475DA1,

DEV_SCAT_LED_BULB_8WATT_2672_222,

 

With kind regards,

Michel

[rossarmstrong]

After being automatically detected as a (B2457D2) LampLinc BiPhy v.41, The name appears as 26.45.37.1 which is simply the address with a .1 appended.

 

 

Again, I don't know if this is expected behavior or not. I'm just trying to add whatever info I can find to help out.

[Michel Kohanim]

Yes, that's correct.

 

With kind regards,

Michel

[rossarmstrong]

Based on your previous reply,

 

My old device is on the list:

DEV_SCAT_ICON_LAMPLINC_V2_2_PIN_2856D2

 

As well as the new:

DEV_SCAT_BIPHY_LAMPLINC_B2457D2

 

So that I should have the option to "Replace With"

 

Now that we have confirmed that I should have the option, are there any troubleshooting steps I can try to resolve the issue?

 

I have removed the new device several times but haven't removed the old as I don't want to lose the many links and scenes it is a part of.

 

Thanks for your continued help.

[Michel Kohanim]

Hello rossarmstrong,

 

This is quite baffling. Personally, I suspect one of them is really not what it's reporting to be.

 

Please have both of them added, rename the old one to OLD-LAMPLINC and the new one to NEW-LAMPLINC. Once you have done that, go to http://your.isy.ip.address/rest/nodes ... save as .xml and send to support@universal-devices.com.

 

With kind regards,

Michel

[rossarmstrong]

Michael's supreme customer service skills overcame my lack of ability to read the wiki.

 

My problem was solely caused by the fact that the original device was inside a folder.

 

The wiki clearly states it must be removed from a folder.

 

Sure enough, as soon as I removed it from the folder, the "Replace With" option was available.

 

It is UDI's great customer service that has earned my appreciation and loyalty as a future customer.

 

Many thanks to Michael and the rest of the folks.

[oceanman93]

I don't know what I would do without this forum.

 

I finally got around to swapping out two old ICON switches and couldn't figure out if I could simply REPLACE them. Having everything in folders I forgot that they needed to be moved. I moved them out of folders and two clicks later, all done. Thanks for all of the great info here. It is so invaluable.