brklaas1 Posted September 7, 2013 Posted September 7, 2013 I had a system that was working great... Then I purchased a Dual Band KPL. This forced me to upgrade to the ISY-994i. A few weeks ago, one of my old KPLs stopped working (no lights at all). I replaced it with a Dual Band KPL (with replace device). It acted strange, so I did a restore device and it worked fine. Step forward another week and my 2413S failed (ISY said started in safe mode). I replaced that and and did restore PLM. Now my new replacement dual band KPL stopped working properly. Lights worked, but wouldn't communicate with anything and the ISY couldn't see it. So I replaced it with a new dual band KPL with replace device option. That new KPL was a bit better. The ISY could communicate with it (no errors), but the KPL wasn't controlling anything and the state wasn't changing when I triggered it witl the ISY. So... I reset the replacement KPL. Removed it from the ISY. Added it back to the ISY. Added all the links back manually, and it works now. Are there additional pieces of non-visable info that are restored that may cause problems? I have had the system running for years without problems until a month ago. Though many firmware revisions, device revisions, etc. At some point do I just need to start over or are there other ways to clear out any extra info.
kclenden Posted September 8, 2013 Posted September 8, 2013 The only specific information that I know is stored in a device, but not reported or reset by the ISY is the X10 address of a device. That wouldn't account for the weirdness you were seeing, but could explain seemingly random on/off/dim done by devices. It certainly wouldn't surprise me if there was other non-visible information stored in devices. The consensus I've seen from the forum is that after installing a new device, the first thing you should do is to perform a "factory reset" on it, and then move on to adding it to the ISY.
Michel Kohanim Posted September 8, 2013 Posted September 8, 2013 Hello brklaas1, kclenden is 100% correct. I would not start fresh at all since I really do not think the problems you are reporting have anything to do with ISY but with the INSTEON/Configuration changing. Actually, I really cannot think of any good reasons why you would start from scratch unless you moved or you wanted to start from scratch. With kind regards, Michel
brklaas1 Posted September 9, 2013 Author Posted September 9, 2013 Spent some more time on it this morning. Rewriting to capture steps more clearly I have had three devices in this location - KPL #1 - Orig KPL (when KPL first came out, years old) KPL #2 - Dual Band KPL (about a month old) KPL #3 - Replacement Dual Band KPL (same firmware rev as KPL #2) KPL #1 died no lights, no nothing and was replaced. Replacement procedure was to put in KPL #2, do a full reset, and replace device with ISY. KPL #2 worked for a few weeks. PLM died (ISY reported safe mode). Replaced Dual Band ISY with old single band one (ordered new dual band). All was working for a few days... KPL #2 stopped working - wouldn't communicate with anything, not even ISY. Did factory reset. It would communicate with ISY. Did restore device from ISY and it wouldn't control or respond to any other switches. Installed KPL #3 with "replace device in ISY". KPL #3 wouldn't communicate with anything except ISY either. Tried factory reset and replace device. Didn't try to manually link it to anything. Deleted the device from ISY and added all the links back manually. So, now everything is working again and this is where I sent my initial post of this thread. This morning I took KPL #2, did a factory reset, added to ISY, and started adding links and it is working fine. So I have to assume somewhere along the lines (either moving from single to dual band KPL or when the PLM was dying) the programming of the KPL was corrupted and kept getting written back corrupted into the KPL when I tried to restore device from the ISY.
Michel Kohanim Posted September 9, 2013 Posted September 9, 2013 Hi brklaas1, Thank you. The main question is whether or not you rebooted ISY with the new PLM before doing any restore device/modem. Please note that newer I2CS devices require a link from the PLM before they start communicating with the PLM. As such, it's very important that the order of events has rebooting ISY with the new PLM as its first step. With kind regards, Michel
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