No longer reading SmartMeter data

[GuitarBuilder]

I seem to have lost the ability to read my SmartMeter; even though it is connected, there's a red exclamation mark and the time appears to be un-synchronized. How do I resolve this?

 

[Michel Kohanim]

Hi GuitarBuilder,

 

The problem seems to be on the meter side since, from ISY's perspective, the network has been established securely but nothing is coming back from the meter.

 

Have you contacted your utility to see if they can reboot the radio board remotely?

 

I also got your email.

 

With kind regards,

Michel