Jason Miller Posted December 11, 2013 Share Posted December 11, 2013 After spending about 3 hours with Smarthome and swapping parts (seems that how they troubleshoot .. just swap parts to buy time) I am still unable to get my stuff working. I am working with the following equipment: ISY994i: http://www.smarthome.com/12237DB/ISY994 ... PLM/p.aspx Powerlinc Modem: http://www.smarthome.com/2413S/PowerLin ... and/p.aspx Dual band switch: http://www.smarthome.com/2477S/SwitchLi ... ite/p.aspx With the ISY plugged in and the PLM, I keep getting that it's working in safemode. I am unable to get the PLM to see the ISY. Smarthome had me do a factory reset and said it was a defective PLM. Sent me another, same issue. After that, they said defective ISY. Sent a new one, same issue. Any ideas? I'm frustrated with all this but I really want it it work ... Link to comment Share on other sites More sharing options...
PurdueGuy Posted December 11, 2013 Share Posted December 11, 2013 Did you try a different cable connecting the two? Link to comment Share on other sites More sharing options...
oberkc Posted December 11, 2013 Share Posted December 11, 2013 Yes, my first inclination is cables, also. If I recall correctly, the cable between the PLM and ISY is different than the one between the ISY and router. One is a serial (?) cable, one is an ethernet cable. They both look, however, identical and both fit the same connector. Also, it is easy to plug the router cable into the wrong connector in the back of the ISY. My suggestion: double-check you are using the right cables in the right connectors. Link to comment Share on other sites More sharing options...
Jason Miller Posted December 11, 2013 Author Share Posted December 11, 2013 They are both Ethernet cables from PLM to ISY and ISY to network. If I recall, the manual even said standard cables could be used if longer ones are required. I was using the supplied blue cables and swapped with my own cables as well. Link to comment Share on other sites More sharing options...
PurdueGuy Posted December 11, 2013 Share Posted December 11, 2013 That's very strange…the chances of getting 2 defectives PLMs AND 2 defective ISYs is so remote. Try connecting the PLM to your computer (if you have a serial port) or to a USB-to-serial adapter and check with HouseLinc. Link to comment Share on other sites More sharing options...
LeeG Posted December 11, 2013 Share Posted December 11, 2013 With all cables connected (cable between PLM and ISY should be short as it is a Serial connection) plug in the PLM first. Then power up the ISY. Is the PLM status LED On? What LEDs are on the front of the ISY? Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 Ok .. some good news. After a factory reset of everything and plugging the PLM in first, as mentioned above, things are online. But when I go to add the switch, I am getting the following error: Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 This is my error log: Time User Code Message Tue 2013/10/08 11:15:33 AM System -5 Start Tue 2013/10/08 11:15:34 AM System -110022 /CONF/INSTENG.OPT Tue 2013/10/08 11:15:34 AM System -110012 /CONF/INSTENG.OPT Tue 2013/10/08 11:15:35 AM System -170001 [Network] Established Sat 2013/10/26 02:28:50 AM System -5 Start Sat 2013/10/26 02:29:00 AM System -100 [DHCP] Failed Starting Client Sat 2013/10/26 02:29:20 AM System -110022 /CONF/INSTENG.OPT Sat 2013/10/26 02:29:20 AM System -110012 /CONF/INSTENG.OPT Sat 2013/10/26 02:29:20 AM System -100 [DHCP] state=DISCOVER Sat 2013/10/26 02:29:20 AM System -100 [DHCP] state=DISCOVER Sat 2013/10/26 02:29:25 AM System -100 [DHCP] state=DISCOVER Sat 2013/10/26 02:29:30 AM System -100 [DHCP] state=DISCOVER Sat 2013/10/26 02:29:35 AM System -100 [DHCP] Timed out; Restarting Sat 2013/10/26 02:29:38 AM System -170001 [Network] Established Tue 2013/12/03 03:45:55 AM System -100 [DHCP] state=RENEW Tue 2013/12/03 03:46:11 PM System -100 [DHCP] state=RENEW Wed 2013/12/04 03:46:27 AM System -100 [DHCP] state=RENEW Wed 2013/12/04 03:46:43 PM System -100 [DHCP] state=RENEW Thu 2013/12/05 03:46:58 AM System -100 [DHCP] state=RENEW Thu 2013/12/05 03:47:12 PM System -100 [DHCP] state=RENEW Fri 2013/12/06 03:47:25 AM System -100 [DHCP] state=RENEW Fri 2013/12/06 03:47:41 PM System -100 [DHCP] state=RENEW Sat 2013/12/07 03:47:57 AM System -100 [DHCP] state=RENEW Sat 2013/12/07 03:48:13 PM System -100 [DHCP] state=RENEW Sun 2013/12/08 03:48:30 AM System -100 [DHCP] state=RENEW Sun 2013/12/08 03:48:46 PM System -100 [DHCP] state=RENEW Sun 2013/12/08 10:54:29 PM System -100 No network connection Sun 2013/12/08 10:54:34 PM System -170001 [Network] Established Mon 2013/12/09 03:49:01 AM System -100 [DHCP] state=RENEW Mon 2013/12/09 03:49:17 PM System -100 [DHCP] state=RENEW Tue 2013/12/10 12:49:31 PM System -100 [DHCP] state=RENEW Wed 2013/12/11 12:49:47 AM System -100 [DHCP] state=RENEW Wed 2013/12/11 12:28:24 PM System -5 Start Wed 2013/12/11 12:28:34 PM System -100 [DHCP] Failed Starting Client Wed 2013/12/11 12:28:54 PM System -110022 /CONF/INSTENG.OPT Wed 2013/12/11 12:28:54 PM System -110012 /CONF/INSTENG.OPT Wed 2013/12/11 12:28:54 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 12:28:54 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 12:28:59 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 12:29:04 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 12:29:09 PM System -100 [DHCP] Timed out; Restarting Wed 2013/12/11 12:29:12 PM System -170001 [Network] Established Wed 2013/12/11 01:08:26 PM System -170001 [uDSockets] RSub:33 error:6 Wed 2013/12/11 01:08:31 PM System -170001 [uDSockets] RSub:33 error:6 Wed 2013/12/11 01:08:36 PM System -170001 [uDSockets] RSub:33 error:6 Wed 2013/12/11 01:08:41 PM System -170001 [uDSockets] RSub:33 error:6 Wed 2013/12/11 01:08:46 PM System -5012 29 Wed 2013/12/11 01:12:56 PM System -5012 30 Wed 2013/12/11 02:44:15 PM System -5 Start Wed 2013/12/11 02:44:25 PM System -100 [DHCP] Failed Starting Client Wed 2013/12/11 02:44:26 PM System -110022 /CONF/INSTENG.OPT Wed 2013/12/11 02:44:26 PM System -110012 /CONF/INSTENG.OPT Wed 2013/12/11 02:44:26 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:27 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:32 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:37 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:42 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:47 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:52 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:44:57 PM System -100 [DHCP] state=DISCOVER Wed 2013/12/11 02:45:02 PM System -100 [DHCP] Timed out; Restarting Wed 2013/12/11 02:45:04 PM System -170001 [Network] Established Wed 2013/12/11 04:50:10 PM System -5012 28 Wed 2013/12/11 07:57:40 PM System -170001 [uDSockets] RSub:30 error:6 Wed 2013/12/11 07:57:45 PM System -170001 [uDSockets] RSub:30 error:6 Wed 2013/12/11 07:57:46 PM System -5012 29 Wed 2013/12/11 07:58:00 PM System -5012 30 Wed 2013/12/11 08:05:05 PM System -5012 31 Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 I just was able to add my lamp unit to the ISY .. it worked for a few seconds and stopped working after. The error is: Link to comment Share on other sites More sharing options...
oberkc Posted December 12, 2013 Share Posted December 12, 2013 The good news is that it looks like you have established connections between the ISY and PLM, and between the ISY and your router. I also take these indications that your ISY and PLM are, at least, functioning properly. The bad news is that it appears you may have difficulty communicating with your insteon devices from the PLM, whether over powerline or RF. You can, potentially, verify this diagnosis by moving the plm or lamplinc to different locations and see if this has any positive affect. Start by moving the lamplinc to the same outlet as the PLM. Other options are to move the PLM to a different circuit. Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 The good news is that it looks like you have established connections between the ISY and PLM, and between the ISY and your router. I also take these indications that your ISY and PLM are, at least, functioning properly. The bad news is that it appears you may have difficulty communicating with your insteon devices from the PLM, whether over powerline or RF. You can, potentially, verify this diagnosis by moving the plm or lamplinc to different locations and see if this has any positive affect. Start by moving the lamplinc to the same outlet as the PLM. Other options are to move the PLM to a different circuit. Ok .. the PLM and ISY are in my media room downstairs. These items are on the second level, directly above this room. The house has 2 electric panels. Could that be causing it? Related to wireless signals, the house has 2 access points because wireless from first level isn't strong enough. So, I suspect wireless RF would be an issue. With all that being said, I cannot move the media room and all the items I want to control are really upstairs. Anyway to remedy this issue with a repeater or something? Link to comment Share on other sites More sharing options...
oberkc Posted December 12, 2013 Share Posted December 12, 2013 First, i ask whetherou have confirmed if the two access points are on opposite legs of your electrical system. I do not believe that having multiple panels is a factor here, so long as they are on the same service meter. Second, when I hear "media room" I thnk in terms of a whole bunch of gadgets that, together, can really mess with insteon. You may need some filters. To confirm, get an extension chord and plug PLM into another circuit to see if this helps. Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 First, i ask whetherou have confirmed if the two access points are on opposite legs of your electrical system. I do not believe that having multiple panels is a factor here, so long as they are on the same service meter. Second, when I hear "media room" I thnk in terms of a whole bunch of gadgets that, together, can really mess with insteon. You may need some filters. To confirm, get an extension chord and plug PLM into another circuit to see if this helps. Just to get my lingo right .. I am just trying to explain that 2 WiFi access points are required for Wifi in the house .. nothing related to Insteon, over than trying to explain maybe RF isn't strong enough? Link to comment Share on other sites More sharing options...
LeeG Posted December 12, 2013 Share Posted December 12, 2013 Do you have at least two Insteon Access Points on opposite 120 legs (pass 4 tap set button test)? Are the other electronic devices powered from the media room on a FilterLinc? Are both electrical panels powered from same meter? Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 Do you have at least two Insteon Access Points on opposite 120 legs (pass 4 tap set button test)? I do not have any Insteon Access Points. All I have is ISY 99i, the PLM Modem, and the switch in the wall. I take it I am missing part of the puzzle by not having the access points? Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 Do you have at least two Insteon Access Points on opposite 120 legs (pass 4 tap set button test)? I do not have any Insteon Access Points. All I have is ISY 99i, the PLM Modem, and the switch in the wall. I take it I am missing part of the puzzle by not having the access points? Just to add, I was under the impression dual band devices did not require access points .. as the dual band devices did what these would ultimately due in terms of repeating a signal. Link to comment Share on other sites More sharing options...
LeeG Posted December 12, 2013 Share Posted December 12, 2013 Likely multiple pieces missing. Need at least two Insteon Access Points to couple the two 120v legs. It is very likely the equipment in the media room should be on a FilterLinc(s) to insure the PLM signal is not being absorbed. Are the electrical panels on the same meter? Note: in wall devices have shorter RF range than Access Points. Wiring in the box, perhaps metal boxes all reduce RF range. You need two Access Points at this point in your installation. Link to comment Share on other sites More sharing options...
Jason Miller Posted December 12, 2013 Author Share Posted December 12, 2013 Likely multiple pieces missing. Need at least two Insteon Access Points to couple the two 120v legs. It is very likely the equipment in the media room should be on a FilterLinc(s) to insure the PLM signal is not being absorbed. Are the electrical panels on the same meter? Note: in wall devices have shorter RF range than Access Points. Wiring in the box, perhaps metal boxes all reduce RF range. You need two Access Points at this point in your installation. Ok .. all makes sense. You guys know a lot more than Smarthome. I asked if I needed this and they said no. Instead, just kept swapping parts. So .. two of these: http://www.smarthome.com/2443/Access-Po ... and/p.aspx Install one on an outlet on panel #1 and one on an outlet on panel #2? Essentially we have a panel for downstairs and upstairs. So, the upstairs one will be further away. In regards to the media room, it's basically a very large walk in closet downstairs, off of the rec room. I have 3 servers, a large cisco switch, wireless access points, etc. So your recommendation is installing this: http://www.smarthome.com/1626-10/Filter ... ter/p.aspx Do I simply plug it into an outlet? LIke, would I plug into outlet and plug surge protector powering about 6 devices into it? Or, plug into wall and nothing else into it? Thanks a million for the help. I want this to work .. earlier today it was so frustrating because nobody offered practical advice at Smarthome .. Link to comment Share on other sites More sharing options...
LeeG Posted December 12, 2013 Share Posted December 12, 2013 I would start out with the Insteon Access Points in the same floor as the ISY/PLM. The point for now is to get good reliable coupling. There is a 4 tap Set button test described in the Access Point User Guide that insures the Access Points are on opposite 120v legs. So long as both electrical panels are on the same meter both floors should benefit from them being on the ISY/PLM floor. The FilterLinc plugs into an Outlet. The FilterLinc has a filtered outlet on the bottom of the unit where the filtered equipment is supplied from. The PLM is plugged directly into an Outlet. With these two changes the basic PLM signal should be on both phases and not be be bothered by signal interference from the other electronic equipment. Does not mean that all problems will be solved by these changes but it gets the PLM signal in good shape. Link to comment Share on other sites More sharing options...
Brian H Posted December 12, 2013 Share Posted December 12, 2013 I have a FilterLinc on my computing equipment. In my case the UPS and computing gear is in the bottom filtered outlet. The PLM in the front unfiltered outlet. Link to comment Share on other sites More sharing options...
Xathros Posted December 12, 2013 Share Posted December 12, 2013 I have a FilterLinc on my computing equipment.In my case the UPS and computing gear is in the bottom filtered outlet. The PLM in the front unfiltered outlet. Much the same as my setup. My ISY and Network gear are on a shelf next to the service panel. Filterlink plugged into outlet right next to panel. PLM piggybacked on the Filterlinc and the ISY, cable modem, router switch all plugged into a surge suppressor which is plugged into the bottom of the Filterlinc. Access points are installed within 10' of the service panel and within 2' of each other on a dedicated circuits. -Xathros Link to comment Share on other sites More sharing options...
Jason Miller Posted December 18, 2013 Author Share Posted December 18, 2013 Ok .. happy to report, after installing the two access points I am up and running with no communication issues thus far (1 day testing). I installed one AP downstairs on the first panel. The other, is directly above it upstairs on the second panel. Seemed to fix the issue. I have 2 switches and out outlet control running. I do have a question about programs. I want the front porch to cut on/off at sunset/sunrise. I couldn't figure out how to make "one rule" but I had to make 2 rules for sunrise and one for sunset. Attached is a screenshot. Link to comment Share on other sites More sharing options...
Xathros Posted December 18, 2013 Share Posted December 18, 2013 If Time is from Sunset to Sunrise (Next Day) Then Set Outlet On Else Set Outlet Off -Xathros Link to comment Share on other sites More sharing options...
Jason Miller Posted December 18, 2013 Author Share Posted December 18, 2013 Ah, ok .. I got it now. This should be right: Thank you! Link to comment Share on other sites More sharing options...
Xathros Posted December 18, 2013 Share Posted December 18, 2013 Yep! Looks good. Happy to help. -Xathros Link to comment Share on other sites More sharing options...
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