tunamangye Posted January 26, 2014 Share Posted January 26, 2014 Hi, My issy994i is not recognizing two keypads in my house. Both keypads are brand new and both are relay keypads. The Isy IS recognizing the keypadlinc switch.. and it knows is a keypad BUT it does NOT show the 4 buttons (A,B,C,D) like on other keypads on my house. Why is this? How can I fixed it? Please help, Julio Link to comment Share on other sites More sharing options...
Teken Posted January 26, 2014 Share Posted January 26, 2014 Julio, How did you add the KPL to the system? Also what is the model number you're trying to install? Teken . . . Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
LeeG Posted January 26, 2014 Share Posted January 26, 2014 tunamangye Click Help | About. What is displayed for Firmware? What is displayed for UI? Link to comment Share on other sites More sharing options...
tunamangye Posted January 31, 2014 Author Share Posted January 31, 2014 Julio, How did you add the KPL to the system? Also what is the model number you're trying to install? Teken . . . Encrypted By: Phoenix Security Solutions I added the switch by putting the ISY994i in search mode and then pressing the set button on each wall switch. The model number of the keypadlinc is: 2334-2 KeypadLinc Dimmer 5 Buttons V.43 Julio Link to comment Share on other sites More sharing options...
tunamangye Posted January 31, 2014 Author Share Posted January 31, 2014 tunamangye Click Help | About. What is displayed for Firmware? What is displayed for UI? Hi, Firmware is: Insteon_UD994 v 4.0.4 UI is: Insteon UD994 v 4.0.11 Julio Link to comment Share on other sites More sharing options...
Teken Posted January 31, 2014 Share Posted January 31, 2014 You should be on 4.1.1 and both UI and Firmware should be the same. Clear the java cache and apply the new firmware. Teken Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
tunamangye Posted January 31, 2014 Author Share Posted January 31, 2014 You should be on 4.1.1 and both UI and Firmware should be the same. Clear the java cache and apply the new firmware. Teken Encrypted By: Phoenix Security Solutions How do I clear the cache? Where do I get the new firmware? Julio Link to comment Share on other sites More sharing options...
Teken Posted January 31, 2014 Share Posted January 31, 2014 Go to the control panel on your computer. Select the Java icon and select the tab that indicates clear the cache. Beta firmware is provided in the second forum link in this website. Instructions are listed by Michel from UDI. Teken Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
Teken Posted January 31, 2014 Share Posted January 31, 2014 Sorry I meant to say upgrade to 4.1.2 as 4.1.1 had a few bugs. Teken Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
tunamangye Posted January 31, 2014 Author Share Posted January 31, 2014 Sorry I meant to say upgrade to 4.1.2 as 4.1.1 had a few bugs. Teken Encrypted By: Phoenix Security Solutions I did upgraded the firmware to 4.1.2 but nothing changed. I still have the same problem. No A,B,C,D buttons for the keypadlinc. I still have the same UI version. How do I upgrade the UI? Julio Link to comment Share on other sites More sharing options...
Michel Kohanim Posted January 31, 2014 Share Posted January 31, 2014 Hi Julio, does it show "unsupported device"? You can upgrade the UI by clearing your Java cache and then retry access the Admin Console. With kind regards, Michel Link to comment Share on other sites More sharing options...
tunamangye Posted February 1, 2014 Author Share Posted February 1, 2014 Hi Julio, does it show "unsupported device"? You can upgrade the UI by clearing your Java cache and then retry access the Admin Console. With kind regards, Michel Sorry but I still have the same UI version. I did upgrade the firmware and clear the java cahe. The firmware is 4.1.2 but UI is same old a before and is not upgrading. As for the keypadlinc it does shows on the device master list, and it is recognize as a keypadlinc. But the problem is that it doesn't show the subfolder with the four different buttons (A,B,C,D) So I cant use them in a scene or in any other way. The same is happening with 2 keypadlincs, they are not showing the buttons on the subfolder. Hope this is better explained Julio Link to comment Share on other sites More sharing options...
LeeG Posted February 1, 2014 Share Posted February 1, 2014 Shut down Admin Console and all browser sessions. Clear Java cache including "applications". Use the URL for invoking the 4.1.2 Admin Console. Verify UI at 4.1.2 by clicking Help | About. Delete keypadLinc and add it back using 4.1.2 Admin Console. Link to comment Share on other sites More sharing options...
tunamangye Posted February 2, 2014 Author Share Posted February 2, 2014 Shut down Admin Console and all browser sessions. Clear Java cache including "applications". Use the URL for invoking the 4.1.2 Admin Console. Verify UI at 4.1.2 by clicking Help | About. Delete keypadLinc and add it back using 4.1.2 Admin Console. I did delete and added the keypadlinc and it finally recognize the four buttons. I still can't upgrade the UI to 4.1.2 I follow everything you wrote exactly but still won't upgrade. What should I do? Julio Link to comment Share on other sites More sharing options...
Teken Posted February 2, 2014 Share Posted February 2, 2014 Post up a screen capture of the Java console of where you're clearing the cache. Teken Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
Teken Posted February 8, 2014 Share Posted February 8, 2014 What are you babbling on about ? Encrypted By: Phoenix Security Solutions Link to comment Share on other sites More sharing options...
Mark H Posted February 8, 2014 Share Posted February 8, 2014 He's babbling because he's a stinking spammer.... Post already reported. Link to comment Share on other sites More sharing options...
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