Before I realized there was an upgrade option, I already bought a new 994ir Pro from Smart home. They have a 30 day return policy, so I want to know if I can save a significant amount of money by upgrading.

 

Last week I tried to call Universal Devices, but that was unsuccessful. I called, left a message, they called back the next day while I was at lunch, I called them again, left a message again, they called back again the following day at lunch time and I missed the call, I called a third time, and still haven't heard back.

 

Maybe the phone is too old fashioned.

 

I have a 99ir Pro with a 3 or so year old PLM, that I don't think is dual band.

 

I would like to move up to a 994ir pro with a new Dual band PLM.

 

What are my options?

 

thanks,

~Jay

Hi Jay,

 

I do apologize for the phone tag. The best thing to do would be to submit a ticket and provide us with a few time slots most convenient for you.

 

With kind regards,

Michel

Thanks, I just put in a request.

 

Would it be possible to answer the question here?

 

Can you give me more details on the Upgrades section of this page:

http://www.universal-devices.com/sales/products/

 

I have a 99ir Pro

I want a 994ir Pro + a new dual band PLM.

 

Is there an upgrade option for that? I paid $314 for the 994ir Pro + PLM. Would an upgrade be significantly cheaper?

 

thanks,

~Jay

The upgrade on the UDI web site is for a 994i only, no PLM. It may be less expensive to purchase the ISY update from UDI and a new PLM from Smarthome.

I got a quick email response from UDI. I have already placed an order for an upgrade.

 

Time flies when you are having fun. I bought my ISY99ir way back in 2008! I have no idea it had been that long.

 

Except for the inability to update the firmware, it has been nearly flawless in operation all these years.

 

That is why I didn't hesitate to remain loyal to UDI. The fact that there was a generous upgrade discount, was just icing on the cake.

 

~Jay