994i v 4.0.5

switch #1: 2477D rev. 6.5

switch #2: 2477D rev. 7.4

 

Hi, I noticed the other day that my three way kitchen scene was unresponsive, so I went ahead and replaced first one, then both switches. Unfortunately I cannot get it to work again. I added them to the lighting network, but I cannot create a scene. Here is where I am at:

 

[list=]I performed a factory reset on both switches.

One switch is working locally (Kitchen MAIN), the other one is not (Kitchen SEC)

I can control Kitchen MAIN via the ISY, but I cannot control the other Kitchen SEC (the ISY puts an exclamation mark in front of it and tells me it cannot communicate with the switch (this is a brand new switch). When I disable and re-enable it shows up without an exclamation mark; the moment I try a command in the ISY it gives me the communication error)

I also tried a scene with Kitchen MAIN, but I while I can control the switch through ISY the scene is unresponsive.

 

I am wondering if the initial wiring was done incorrectly; however, oddly enough I never had a problem for the past two years after doing the initial set up.

When you say that one is working locally but the other is not, are you saying that you the switch fails to respond to the button presses? If so, I tend to think wiring problems or failed device.

 

Does the LED light stay on constantly, or does it ever go off? Which switch powers a fixture, if any?

 

My first instinct is to check to make sure that I have the line (black) connected to the constant hot supply, and not the load (red).