m6bigdog Posted April 2, 2014 Posted April 2, 2014 I just opened the Administrative Console and all My Programs are missing however the ISY programs are running.. Also, under the Configuration tab - System IP address is gone! However, ISY Finder has the correct URL (IP address & uuid), About info looks normal (fw: OADR v.4.1.17, ui: v.4.1.14), all the devices are in the Main tab and the Email/Notifications includes my SMPT Settings info. The Dashboard (4.1.17) has all MY Programs listed however the My Electricity - Provision the meter, Install Code and Extended PAN ID valued are incorrect. So what happen and how do I recover? Yep I rebooted my computer and the ISY994 Thanks for the Help, Rod...
Xathros Posted April 2, 2014 Posted April 2, 2014 Try double clicking the My Programs Folder. It could just be collapsed. -Xathros
m6bigdog Posted April 2, 2014 Author Posted April 2, 2014 Xathros said: Try double clicking the My Programs Folder. It could just be collapsed. -Xathros I tried that first thing, The Summary tab is also blank...
Xathros Posted April 2, 2014 Posted April 2, 2014 OK. Your description is similar to problems that are often related to AV/Firewall issues. Have you tried temporarily disabling your AV/Firewall to see if it makes a difference? -Xathros
m6bigdog Posted April 2, 2014 Author Posted April 2, 2014 Xathros said: OK. Your description is similar to problems that are often related to AV/Firewall issues. Have you tried temporarily disabling your AV/Firewall to see if it makes a difference? -Xathros I tried disabling the Norton AV & Firewall but no change. The only other thing I see is the configuration/System - Network IP address will not save; after a re-boot the values return to all blank values. I tried using DHCP and then entering fixed LAN values set in the router (IP/Subnet/GW/DNS/HTTP) with DHCP & UPnP unchecked and with UPnP checked.
Xathros Posted April 2, 2014 Posted April 2, 2014 OK. One last thing to try: Clear your Java cache (All checkboxes - Including applications) Goto: http://isy.universal-devices.com/994i/4.1.2 See if that is any different. -Xathros
apostolakisl Posted April 2, 2014 Posted April 2, 2014 Since you haven't said otherwise, I assume your programs are still running and all the stuff you expect to happen is happening?
m6bigdog Posted April 2, 2014 Author Posted April 2, 2014 apostolakisl said: Since you haven't said otherwise, I assume your programs are still running and all the stuff you expect to happen is happening? Yes as I posted above the programs are still running normally. I have programs that turn the outside light off after a 10 sec. delay during daylight if the light is turned on and those programs are running fine.
Michel Kohanim Posted April 2, 2014 Posted April 2, 2014 Hello m6bigdog, If you are still having problems, please do not hesitate to contact our tech support (links/contacts below). With kind regards, Michel
m6bigdog Posted April 3, 2014 Author Posted April 3, 2014 Michel Kohanim said: Hello m6bigdog, If you are still having problems, please do not hesitate to contact our tech support (links/contacts below). With kind regards, Michel Michel, The problem was a BAD Admin Console that just wouldn't open the Programs. I sent you an email explaining the problem and the link. Like I said, computers are just a passing fad!! Rod...
Michel Kohanim Posted April 3, 2014 Posted April 3, 2014 Hi Rod, Thank you and thanks for the email as well. I reproduced it and it's already fixed for the next release. With kind regards, Michel
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