I also have the same problem reported with some refurbished IOLinc. Please give instructions on how to update my ISY 994iIR to 4.1.3

Hi Electron4951,

 

Sincere apologies for the inconvenience. This is fixed in our next firmware release to be released tonight.

 

With kind regards,

Michel

Dear Mitchel,

 

Thank you for the reply. I successfully upgraded my ISY4iPro to 4.2.0. However, I still couldn't link any of my three I/O Linc 2450 Rev 2.0a. I had used different device types including auto discover, (07.00) 2450 IOLinc; (07.0D) 2450 IOLinc (Refurbished) and (07.01) Unsupported Device.

 

I would appreciate your help

 

Regards.

 

HH

Electron4951

 

The refurbished I/O Linc is listed in the 4.2.0 device list. Click Help | About and verify the UI and Firmware lines both show 4.2.0.

Electron4951

 

I missed the part about using [07.0D] in your last post.

 

Please run Tools | Diagnostics | Event Viewer at LEVEL 3. Use New INSTEON Device, entering Address, Name of choice and Auto Discover. Post the event trace. It sounds like the PLM is not able to talk to the refurbished I/O Lincs.

Dear Lee,

 

Here is the trace

Tue 04/15/2014 10:23:45 AM : [1C C 6D ] Added to list of devices to link to ISY

 

Tue 04/15/2014 10:23:45 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

 

Tue 04/15/2014 10:23:45 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

 

Tue 04/15/2014 10:23:49 AM : [ELK 0 0 1] Keypad : My Office : 75 (113/135/0)

 

Tue 04/15/2014 10:23:53 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

 

Tue 04/15/2014 10:23:53 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

 

Tue 04/15/2014 10:24:02 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

 

Tue 04/15/2014 10:24:02 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

 

Tue 04/15/2014 10:24:06 AM : [1C C 6D 0 ] Failed to add device, reason 3

 

Tue 04/15/2014 10:24:06 AM : [All ] Writing 0 bytes to devices

 

Tue 04/15/2014 10:24:36 AM : [ELK 0 0 1] Keypad : My Office : 76 (113/136/0)

 

Tue 04/15/2014 10:25:39 AM : [ELK 0 0 1] Keypad : My Office : 75 (113/135/0)

 

Regards,

 

HH

Electron4951

 

This device is not responding to the three attempts to send it a command. Note the 02 62 outbound trace entries with no inbound 02 50 entries. After three attempts failed to get a response the ISY stops the add. Double check the Insteon address (1C.0C.6D). If correct the device could be defective or there is no powerline communication to the current plug point. Plug the device into the PLM circuit and try it again.

 

Tue 04/15/2014 10:23:45 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

Tue 04/15/2014 10:23:45 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

Tue 04/15/2014 10:23:49 AM : [ELK 0 0 1] Keypad : My Office : 75 (113/135/0)

Tue 04/15/2014 10:23:53 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

Tue 04/15/2014 10:23:53 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

Tue 04/15/2014 10:24:02 AM : [iNST-TX-I1 ] 02 62 1C 0C 6D 0F 0D 00

Tue 04/15/2014 10:24:02 AM : [iNST-ACK ] 02 62 1C.0C.6D 0F 0D 00 06 (00)

Dear Lee,

 

With your suggestion, I plug the IOLinc directly to the PLM and all 3 work immediately. I can't thank you enough for your great support.

 

Regards,

 

HH