2477d ver 4.1

[EG252@AOL.COM]

i have one device that i know works because i connected it to a controller. it also queries in the admin console. but i cant control it. every time i try to turn it off or on i get an error that it cant communicate

[LeeG]

With limited information it is difficult to be specific. Some basic questions.

 

Is the 2477D SwitchLinc on the same or opposite 120v leg to the ISY PLM?

 

If on the opposite 120v leg what is used to couple the 120v legs?

 

How far away is the SwitchLinc from the PLM?

 

Are there other Insteon devices working on the 120v leg powering this SwitchLinc?

 

Is it being turned On/Off with a Scene or Direct commands?

[Techman]

Have you tried doing a factory reset on the device?

[EG252@AOL.COM]

thank you.. i reset the plm and it started working