Quirky behavior

[MarkJames]

Sorry - I have one open issue at the moment and this is unrelated so I started a second post.  

 

I can't find anyone who's had/having a similar problem or at least that posted it in such a way that my search returned any results so here goes and my apologies if this has been handled before.

 

I'm on 4.2.10 but this was happening earlier as well.

 

When I go to my programs tab usually it will open the loading programs dialog and the programs will display for me to edit etc. But sometimes either the tab won't activate or it activates but no programs will display.  There doesn't seem to be a way to make this problem resolve.  I can switch to the configuration, main, or elk tabs and they all come up fine but despite switching tab to tab the programs tab remains frozen.

 

If I then close the UDI interface and then re-open it I will frequently (usually) get the 'authenticate my lighting' dialog but it doesn't completely load - it remains greyed and the text boxes for entering username and password are not there nor is the ok/cancel buttons.

 

If I restart my session a time or two this will often resolve or if I unplug/replug the ISY it will resolve but come back again soon after.

 

Any thoughts?

 

Mark

[Michel Kohanim]

Hi Mark,

 

I am so very sorry to hear. It's always best to contact our support for these issues.

 

This said, I can think of only two things:

1. Java cache issues

2. Firewall software on your computer

 

I would start by clearing Java cache (especially if you use ISY's local URL to get to ISY) and then go to:

http://isy.universal-devices.com/994i/4.2.10/admin.jnlp

 

With kind regards,

Michel

[MarkJames]

As always, thank you Michel.

 

I cleared my Java cache when I updated to 4.2.10 but I'll do it again.  You may be on to something with the firewall as I typically leave firewall turned off but recently it got turned on again as a result of an antivirus software installation.  I'll turn it back off again and see how it goes.

 

Much appreciated.

 

Mark