I am new to the ISY system and have run in to an odd situation when trying to work with scenes. When I create a new scene, then click on the name in the tree, The "ISY Finder" pops up and I get an authorization failed message. The Factory installed scene does not do this when I click on it.

 

Then after hitting "Ok" on the error message if I do a "test scene", I get the same "ISY Finder" popping up and the "Authorization Failed" message but the test appears to process.

 

Anyone know what is going on here?

 

 

 

It doesn't matter what method I add a scene with, same result. "Authorization Failed" after it is added.

 

My ISY is a factory installed Z-wave version and had a scene already added, but had no devices in it. I do not get the "Authorization Failed" with that scene.

 

My new scene "Test Scene" has a Z-Wave wall outlet module in it for testing, but there is no difference in the results with various devices added to the scene.

Hi PCRover,

 

Authorization Failed means that the Admin Console has a stale userid/password for ISY. Please restart the Admin Console and retry.

 

With kind regards,

Michel

That is not it. New fresh session, same results.

 

Also I cannot delete the new scene unless there is a device in the scene. When empty I get a popup that says "TCP Client DNS Error" "dispatcher.mobilincconnect.com

Hi PCRover,

 

Can you please go to Tools | Diagnostics | Show PLM Info/Status and let me know what you see?

 

Also, please do not hesitate to contact our tech support team (links below) who'd be able to help figure out the root cause.

 

With kind regards,

Michel

It was a bad connection to the PLM. I would never have thought the PLM could cause that kind of error. Thanks!

The PLM didn't. The bad connection did

I am getting this error, but I DO NOT HAVE a PLM connected.

Any idea?

Hi GGITech,

 

In 4.2.x branch, scenes are INSTEON specific and, since you don't have the PLM installed, you are going to get that error. 

 

Do you plan on ever having a PLM? 

 

With kind regards,

Michel