keribi Posted September 30, 2008 Posted September 30, 2008 I tried to setup gmail for notifications but when I hit test it shows "request failed"? using 2.6.7
Michel Kohanim Posted October 2, 2008 Posted October 2, 2008 Hi keribi, Apologies for a tardy reply. There's actually a bug with the "Test" function in that it always returns "Request Failed". Did you actually receive an email? With kind regards, Michel I tried to setup gmail for notifications but when I hit test it shows "request failed"? using 2.6.7
jamesx0 Posted October 2, 2008 Posted October 2, 2008 I am also having problems with notifications. I have a test program for notifications, but it is not working. Also, I tried typing TM from the telnet prompt. If I answer Send Message with a capital Y, I am echoed a message that says failed to send. If I type a lower case y, I am not echoed at all. For either case I do not receive an email. I am using default SMTP settings with ISY-99i firmware 2.6.7.
Michel Kohanim Posted October 3, 2008 Posted October 3, 2008 Hello jamesx0, Apologies for a tardy reply. Please do not use the default since, in all likelihood, we have already gone beyond our limit for this month. You might want to try a gmail account as follows: server - smtp.gmail.com port - 587 userid - your gmail address password - ... Use TLS - checked With kind regards, Michel I am also having problems with notifications. I have a test program for notifications, but it is not working. Also, I tried typing TM from the telnet prompt. If I answer Send Message with a capital Y, I am echoed a message that says failed to send. If I type a lower case y, I am not echoed at all. For either case I do not receive an email. I am using default SMTP settings with ISY-99i firmware 2.6.7.
keribi Posted October 5, 2008 Author Posted October 5, 2008 Sorry it took me a while to get back. No the notification does not go out to my gmail account!
Michel Kohanim Posted October 5, 2008 Posted October 5, 2008 Hi keribi, Are you using TLS? Also, are you using your email address as the User ID? With kind regards, Michel Sorry it took me a while to get back. No the notification does not go out to my gmail account!
keribi Posted October 12, 2008 Author Posted October 12, 2008 Yes TLS is checked and yes I am using my email for ID
Michel Kohanim Posted October 13, 2008 Posted October 13, 2008 Hi keribi, It might have to do with the "from" field which we have added in 2.6.8 (to be out shortly). With kind regards, Michel Yes TLS is checked and yes I am using my email for ID
keribi Posted October 15, 2008 Author Posted October 15, 2008 So this is a known bug when trying to use Gmail for notifications? Are others having this issue?
Michel Kohanim Posted October 16, 2008 Posted October 16, 2008 Hello keribi, I don't think it's something that everyone experiences. Did you enable POP/SMTP on your Google Account? With kind regards, Michel So this is a known bug when trying to use Gmail for notifications? Are others having this issue?
keribi Posted October 28, 2008 Author Posted October 28, 2008 I cannot get any notifs to work tried my ISP, google and no luck! Any fixes?
Michel Kohanim Posted October 29, 2008 Posted October 29, 2008 Hi keribi, Release 2.6.8 should be out shortly ( although it's been quite a long time). In the meantime, would you be kind enough to check your logs and let me know if you see any errors. And, if so, could you provide me with the error numbers? With kind regards, Michel I cannot get any notifs to work tried my ISP, google and no luck! Any fixes?
Brignolo Posted November 11, 2008 Posted November 11, 2008 Michel: I have never been able to send an email notification from my ISY to my gmail account since it became available. I've followed all the instructions, set my gmail account appropriately, but never received an email. I realize there is a "From" field now; exactly what goes in that field? Joe.
Michel Kohanim Posted November 11, 2008 Posted November 11, 2008 Hi Joe, In the from field, please put your "sender's email address". It's always best to use your own gmail account for the from. Please check the log and see if you see any -5000x in there. Also, try the Test button. Do you get anything? With kind regards, Michel Michel: I have never been able to send an email notification from my ISY to my gmail account since it became available. I've followed all the instructions, set my gmail account appropriately, but never received an email. I realize there is a "From" field now; exactly what goes in that field? Joe.
Brignolo Posted November 11, 2008 Posted November 11, 2008 Michel: Thanks for the prompt reply. No joy. Here is the part of the log which shows my email attempts: 0 univers Mon 11/10/2008 09:05:18 PM System -50010 0 univers Mon 11/10/2008 09:06:55 PM System -50010 0 null Mon 11/10/2008 09:07:51 PM System -60006 0 univers Mon 11/10/2008 09:14:59 PM System -50010 0 univers Mon 11/10/2008 09:19:29 PM System -50010 0 univers Mon 11/10/2008 09:19:48 PM System -50010 0 univers Mon 11/10/2008 10:04:38 PM System -50010 These log entries are edited from my log to show only the email attempts.
Michel Kohanim Posted November 12, 2008 Posted November 12, 2008 Hello Joe, My pleasure and apologies for a tardy reply (on the road again). The problem is DNS: ISY is trying to resolve universal-devices.com (it should be smtp.gmail.com) but it fails. Have you assigned a static IP address for ISY? If so, what did you use as your DNS server? If not, then in all likelihood ISY is not getting the DNS server from your router. You can always test by: 1. Assign a static IP address for ISY 2. For DNS, please use the same IP address as you find in the status page of your router. With kind regards, Michel Michel: Thanks for the prompt reply. No joy. Here is the part of the log which shows my email attempts: 0 univers Mon 11/10/2008 09:05:18 PM System -50010 0 univers Mon 11/10/2008 09:06:55 PM System -50010 0 null Mon 11/10/2008 09:07:51 PM System -60006 0 univers Mon 11/10/2008 09:14:59 PM System -50010 0 univers Mon 11/10/2008 09:19:29 PM System -50010 0 univers Mon 11/10/2008 09:19:48 PM System -50010 0 univers Mon 11/10/2008 10:04:38 PM System -50010 These log entries are edited from my log to show only the email attempts.
Brignolo Posted November 12, 2008 Posted November 12, 2008 Michel: Don't worry about the tardy reply...I know what the travel thing is like. 1. Have you assigned a static IP address for ISY?I have a static IP thru my ISP and the Router has assigned 192.168.1.110 but it does not show in the status table. 2. For DNS, please use the same IP address as you find in the status page of your router.Where am I assigning the DNS? (Which would be 192.168.1.110) Sorry for the incompetence factor... Joe
Michel Kohanim Posted November 12, 2008 Posted November 12, 2008 Hi Joe, The main question is if your ISY (not your router) has a static IP address. To check, please: 1. Telnet to your ISY (telnet your.isy.ip.address) 2. Issue CT on the command line: if you get 0.0.0.0 then you are on DHCP if not you have a static IP address 3. If you have a static IP address, keep pressing the Enter button on your keyboard till you get to the DNS With kind regards, Michel Michel: Don't worry about the tardy reply...I know what the travel thing is like. 1. Have you assigned a static IP address for ISY?I have a static IP thru my ISP and the Router has assigned 192.168.1.110 but it does not show in the status table. 2. For DNS, please use the same IP address as you find in the status page of your router.Where am I assigning the DNS? (Which would be 192.168.1.110) Sorry for the incompetence factor... Joe
Brignolo Posted November 12, 2008 Posted November 12, 2008 Michel: Yes, I do have a static IP and it is 192.168.1.110. I "entered" my way down to the DNS Server entry in the telnet and put in 192.168.1.110. The telnet then asked me the Y/N questions and I answered Y to all and the ISY rebooted. Tried the email again and no joy. ("Request Failed") Do I have to close all browsers and clear the Java Cache? I DID go ahead and checked my gmail account just in case...no email there. Joe
MikeB Posted November 12, 2008 Posted November 12, 2008 Yes, I do have a static IP and it is 192.168.1.110. I "entered" my way down to the DNS Server entry in the telnet and put in 192.168.1.110. You want to input your router's IP address for the DNS server, not your ISY's IP address. Chances are you want to use 192.168.1.1.
Brignolo Posted November 12, 2008 Posted November 12, 2008 Mike: I changed the DNS Server to my router address: 192.168.1.1. No joy. I'm very frustrated over this. Everything I do SHOULD make it work but.... In the "Settings" part of the Gmail account I have the POP enabled and the IMAP as well. I ended up disabling IMAP and nothing seems to help. I am at a loss... Thanks for your help. Joe
Algorithm Posted November 12, 2008 Posted November 12, 2008 Mike: I changed the DNS Server to my router address: 192.168.1.1. No joy. I'm very frustrated over this. Everything I do SHOULD make it work but.... In the "Settings" part of the Gmail account I have the POP enabled and the IMAP as well. I ended up disabling IMAP and nothing seems to help. I am at a loss... Thanks for your help. Joe Joe, this wiki article describes assigning ISY a static IP address. The Gateway is almost always the IP address of your router. Your router's IP address will certainly begin with 192.168.1 (based on the IP address it is giving your ISY), and the last byte may be 1 as MikeB indicated, depending on your router. It will be the IP address that you use to log on to your router. If you are not sure, let us know the make and model of your router. As indicated, the Netmask is usually 255.255.255.0, but should be the same as the Netmask in your router. Likewise, the DNS Server is usually the IP address of your router (same as Gateway), but may also be set to the DNS Server address in your router. What Michel is suggesting is the latter (the DNS Server address in your router). Try it both ways. Again, if you're having trouble locating these addresses in your router, let us know the make and model.
MikeB Posted November 12, 2008 Posted November 12, 2008 Another thing you could do is: - from a PC on your LAN, open a command prompt / DOS box - type in: IPCONFIG /ALL Find your LAN connection in the text that follows. You should see your "Default Gateway" and "DNS Servers" there. Use those same values when setting the static IP on your ISY.
Brignolo Posted November 12, 2008 Posted November 12, 2008 Another thing you could do is: - from a PC on your LAN, open a command prompt / DOS box - type in: IPCONFIG /ALL Find your LAN connection in the text that follows. You should see your "Default Gateway" and "DNS Servers" there. Use those same values when setting the static IP on your ISY. Mike I tried your suggestions; didnt work. I've had some other issues with this ISY for several months. I don't want to get into it on this forum, but Michel and I have been trying to work through several issues (communications, memory mapping, wierd things happening with programming, and program execution) and I have a feeling that this is related. Joe P.S. Thank you for all your help.
Algorithm Posted November 12, 2008 Posted November 12, 2008 Joe, As MikeB indicated, ipconfig /all will give you your gateway address. If the DNS Server address it shows is the same as the gateway address, then it is not the actual DNS Server address the router uses. To find that address, you must log on to your router. Do so by typing the Gateway IP Address into your browser's address bar. Once in the router, find your actual DNS Server address. If you need help, post your router make and model.
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