MarioLanning Posted March 25, 2015 Share Posted March 25, 2015 As I am configureing my system it has become painfuly slow. Every change to any of my 8 button panels requires me to "Restore Device" to get it to take a complicated scene. During the 40 minute ordeal the ISY will reboot randomly and I have to start it over. Deleting the device and re-adding it just makes me more frustrated as it does not help the situation. Any ideas? Link to comment Share on other sites More sharing options...
LeeG Posted March 26, 2015 Share Posted March 26, 2015 What does Help | About show for Firmware? UI? Link to comment Share on other sites More sharing options...
MarioLanning Posted March 26, 2015 Author Share Posted March 26, 2015 What does Help | About show for Firmware? UI? Link to comment Share on other sites More sharing options...
LeeG Posted March 26, 2015 Share Posted March 26, 2015 There appears to be two symptoms, slow response to writing updates to the KPL which will have to be looked at from a comm viewpoint. The second is the reboot of the ISY. Does the Error Log show anything ahead of the reboot? Can you run a few minutes of Tools | Diagnostics | Event Viewer at LEVEL 3 while the KPL updates are running. That should show how the comm is working. Post the event trace as a file would be best. Is the Admin Console accessed locally or remotely. Link to comment Share on other sites More sharing options...
MarioLanning Posted March 26, 2015 Author Share Posted March 26, 2015 This is all the log I can get, once I start the restore device, it locks up till it reboots at 100%. I am accessing the admin console from the local network on my Mac. P.S, the restore took 25 minutes. Link to comment Share on other sites More sharing options...
MarioLanning Posted March 26, 2015 Author Share Posted March 26, 2015 THis is after the reboot. Once I get any device configured I have no problem using anything, everything is snappy fast on and off. I plugged in my INSTEON testing unit and Im not getting a lot of colisions running a load test. the other tests appear fine. Its just adding or chageing a device, scene, or button. I don't think I have too many devices, the system supports 1024, I only have 390 devices, 50 or so scenes as I am trying to get it all set up. 20 programs which are disabled. THanks in advance. Link to comment Share on other sites More sharing options...
LeeG Posted March 26, 2015 Share Posted March 26, 2015 The event trace file does not have an update to any device so it is not possible to evaluate how the comm would be. The Error Log is not erased when the ISY boots so it should show if something happened before to reboot. Link to comment Share on other sites More sharing options...
MarioLanning Posted March 27, 2015 Author Share Posted March 27, 2015 If they are I don't know how to pull them. Link to comment Share on other sites More sharing options...
Brian H Posted March 27, 2015 Share Posted March 27, 2015 Tools Tab Error Log Choice. Link to comment Share on other sites More sharing options...
MarioLanning Posted March 27, 2015 Author Share Posted March 27, 2015 It has rebooted sevral times by itself this morning since I have been in the system, I only tried to restore device to one of the kitchen 8 button switches. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted March 27, 2015 Share Posted March 27, 2015 Hi MarioLanning, This is absolutely abnormal. May I humbly request that you open a ticket? From looking at your logs: 1. A lot of failed login attempts (-10108) 2. Queue full ... this may be related to INSTEON communication issues + programs trying to do things With kind regards, Michel Link to comment Share on other sites More sharing options...
MarioLanning Posted March 28, 2015 Author Share Posted March 28, 2015 I have tried calling support repeatedly over a week if that is what your asking, I have left messages with the computer lady phone system they have and no one has ever called me back. Im going to have to pull all the stuff I have installed if I cant get this fixed, the wife can't turn anything on and I'm the pee-on here. Smarthome is 100% totaly useless. Thier support is worse then calling Dell and geting India. Im amazed their support people dont have reminders on thier terminals to remind them to breath. Link to comment Share on other sites More sharing options...
LeeG Posted March 28, 2015 Share Posted March 28, 2015 MarioLanning Go to post made by Michel (post #11), click on the link at the bottom of the post for opening a Ticket Link to comment Share on other sites More sharing options...
MarioLanning Posted March 28, 2015 Author Share Posted March 28, 2015 Ill try that. THanks.. P.S. I read my post, I sounded bitter, it was not my intention.. I have just been banging my head calling UD and only getting VM, on top of being frustrated with configureing the system. Im sure we have all be there.. Link to comment Share on other sites More sharing options...
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