Guitartexan Posted May 17, 2015 Posted May 17, 2015 Hello. I spent hours in the forums reading, but I have not found a solution for my troubles. I figured the next logical step was to ask those more knowledgeable than me..... Just got home and set up my isy-994izwave w/climate/network/energy. Downloaded the new 4.2.30, configured the time, location, weather, etc. this is a new iSy and I am starting clean. attempted to exclude then include a single zfm-80. I have a power pigtail set up to bring devices within three feet of the iSy. When I tried to include(after exclude), the device began to blink and the screen briefly flashed that the iSy recognized a device, but nothing shows up in the tree. What am I doing wrong? Should I heal? Synchronize? Multiple press the button on the zfm-80? I can log in and see the correct time. I would sure love to have tech support log on to my isy and just verify that it is set up correctly. I also need to port forward and assign static ip, but I have not figured that out yet. Thanks for any suggestions! Sent from my iPad using Tapatalk
Michel Kohanim Posted May 17, 2015 Posted May 17, 2015 Hi GuitarTexan, I just responded to your ticket. Please respond back. If you are still having problems, we would be delighted to log in remotely and see what could be causing these issues. With kind regards, Michel
Guitartexan Posted May 17, 2015 Author Posted May 17, 2015 Hello Michel and yes, I saw your response to me and I sent you the log as you requested. I am seeing activity now in the event log, but nowhere do I see any device to program. Yes!! To the remote diagnostic! I am available anytime! The level of customer service you employ is among the best I have ever experienced. Thank you for your assistance. Sent from my iPad using Tapatalk
Guitartexan Posted May 18, 2015 Author Posted May 18, 2015 It is Sunday night at 8:45 and I just got off of my computer. I was programming my z-wave devices and I was enjoying it immensely. The isy can do SO MUCH! The reason I was able to enjoy this was the unbelievable fact that Michel contacted me on a SUNDAY and did a remote log in and helped me get going. Unparalleled customer support. It was incredibly quick too. Michel knows everything about this device (he invented it) and patiently explained as he went. I'm sure I'll need more help down the road, but tonight, the stars aligned and a Z-waver was born. GT Sent from my iPad using Tapatalk
Michel Kohanim Posted May 18, 2015 Posted May 18, 2015 Hi Guitartexan, You are too kind. I appreciate it very much! With kind regards, Michel
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