Can't access my new ISY994i

[Dale T]

Hello,

 

Just received an ISY994i Pro and Insteon serial PLM. Sad to see such a lack of installation information with these two products.

 

I have plugged the PLM into its own outlet, plugged the Ethernet cable from the PLM to port A of the ISY and plugged the other Ethernet cable into the network port of the ISY and into my router.

 

I have updated java on my machine (windows 8.1) to the latest version. Per the document on the wiki I have tried accessing the ISY using the following links:

 

http://isy.universal-devices.com/994i

 

and have downloaded the applet at:

 

http://isy.universal-designs.com/9941/admin.jnlp

 

Neither process can find the ISY.

 

I get the admin interface with only a File menu. The other menus do not display and the icons that appear under where the menu tabs should be do nothing.

 

I DO still have the Insteon hub installed. That works fine.

 

Since the above links do not work, any thoughts, suggestions to get this thing working?

 

Thank you.

 

Dale

 

[builderb]

Are you using Google Chrome to try to access the ISY? If so, Google recently started blocking Java Applets in Chrome. Try this:

 

http://forum.universal-devices.com/topic/15885-chrome-and-isys-admin-console/

 

 

Sent from my iPad using Tapatalk

[Dale T]

Greetings Builderb

 

 

Are you using Google Chrome to try to access the ISY? If so, Google recently started blocking Java Applets in Chrome. Try this:

http://forum.universal-devices.com/topic/15885-chrome-and-isys-admin-console/


Sent from my iPad using Tapatalk

 

Thank you for the reply and link. I would prefer to use Chrome, but tried IE for my testing. I received a reply from the folks at UDI (on a holiday even). It appears that my ISY wasn't getting an IP address. 

 

I have since been able to correct that issue and access the ISY. 

 

Thank you again for your help.

 

Dale