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Is my ISY994i Pro Dead? No lights whatsoever


kevman

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Posted

Hi,

 

I have no lights on my ISY 994i. The power adapter has the LED that indicates that it is on, but the ISY shows no lights. I tried unplugging it and plugging it back in , but no dice. Any ideas? 

Posted

I would try to measure the voltage at the plug end of the power adapter to make sure you that you're actually getting power to the ISY.

Posted

Also try a different power supply.

Posted

With the power disconnected, try removing and replacing the memory card. If that doesn't help then I would suggest submitting a trouble ticket to UDI and let them troubleshoot it.

Posted

Did you try a different power supply? The ISY requires 5V, 300 mA minimum, so nearly any USB power supply will work.

Posted

Hi kevman,

 

I am so very sorry to hear. If there's no power light, then there's definitely something wrong with the unit. I am so very sorry.

 

You might want to try a different power supply (5-30 volt, center positive).

 

Again, I am so very sorry.

 

With kind regards,

Michel

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