Todd C Posted July 29, 2015 Posted July 29, 2015 Hello, My Administrative Console disconnects consistently after 15 seconds and I am prompted with the login screen. Logging back in resumes the session but the disconnect happens again consistently after 15 seconds. This issue was happening on my older computer so I setup the admin console on my new computer with fresh install, java client and clear cache. My ISY is up to date with the latest release. Thanks for your help. Todd
stusviews Posted July 29, 2015 Posted July 29, 2015 Hi Todd, Just to be sure, specify the revision. What is the result if you open the HTML interface only (i.e., using the IP address)?
Todd C Posted July 30, 2015 Author Posted July 30, 2015 Hi Stu, Model: ISY 994i 1024 IR Platform: ISY-C-994 Version: 4.2.30 Build Timestamp: 2015-04-02-09:09:20 I am presented with the web interface and am able to use it without issue. Thanks, Todd
paulbates Posted July 30, 2015 Posted July 30, 2015 Todd This is not common behavior. It seems like something is disrupting regular communication between the admin console and the ISY. The 2 culprits I can think of: Network, or Virus scanning software. I think you would know if you were having network problems. This could be aggressive virus scanning software that watches network connections, especially for thick client java apps like the Admin console. Are you using the same virus scanning software on both systems? Can you temporarily disable it and see how long you stay connected? Paul
Michel Kohanim Posted July 30, 2015 Posted July 30, 2015 Hi Todd C, Paul is very much correct. Please take a look at this article: http://wiki.universal-devices.com/index.php?title=Troubleshooting_Help#Userid.2FPassword_dialog_keeps_popping_up With kind regards, Michel
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