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LINKING ISY 994i PRO

grant33302

By grant33302
in ISY994

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grant33302 Newbie

grant33302

Posted
Posted
i NEED HELP i CANNOT LINK TO ANY DEVICE

1i PURCHASED A NEW PLM

2.RESET DEVICE 

3. DID UPDATE 

 

Time                       User     Code Message

Sun 2015/07/26 10:24:01 System -5 Start

Sun 2015/07/26 10:24:25 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 10:24:25 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 10:24:25 System -170001 [Network] Established

Sun 2015/07/26 06:34:31 System -5 Start

Sun 2015/07/26 06:34:32 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 06:34:32 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 06:34:33 System -170001 [Network] Established

Sun 2015/07/26 06:34:33 System -110022 /CONF/PORTALS.PSF

Sun 2015/07/26 06:34:49 System -5006 uuid:26

Sun 2015/07/26 10:16:50 System -5 Start

Sun 2015/07/26 10:16:53 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 10:16:53 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 10:16:54 System -170001 [Network] Established

Sun 2015/07/26 10:16:54 System -110022 /CONF/PORTALS.PSF

Sun 2015/07/26 10:32:51 System -170001 [uDSockets] RSub:31 error:6

Sun 2015/07/26 10:32:56 System -170001 [uDSockets] RSub:31 error:6

Sun 2015/07/26 10:33:01 System -170001 [uDSockets] RSub:31 error:6

Sun 2015/07/26 10:33:06 System -170001 [uDSockets] RSub:31 error:6

Sun 2015/07/26 10:33:11 System -5012 26

Sun 2015/07/26 11:08:19 System -5 Start

Sun 2015/07/26 11:08:22 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 11:08:22 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 11:08:23 System -170001 [Network] Established

Sun 2015/07/26 11:08:23 System -110022 /CONF/PORTALS.PSF

Sun 2015/07/26 16:28:51 System -170001 [Auth:-10011] 10.1.10.15:59422->80, Num=3

Sun 2015/07/26 16:28:57 System -170001 [Auth:-10011] 10.1.10.15:59423->80, Num=4

Sun 2015/07/26 18:13:39 System -5 Start

Sun 2015/07/26 18:14:02 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 18:14:02 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 18:14:02 System -170001 [Network] Established

Sun 2015/07/26 18:18:43 System -5 Start

Sun 2015/07/26 18:18:43 System -110022 /CONF/INSTENG.OPT

Sun 2015/07/26 18:18:43 System -110012 /CONF/INSTENG.OPT

Sun 2015/07/26 18:18:44 System -170001 [Network] Established

Mon 2015/07/27 12:23:10 System -5 Start

Mon 2015/07/27 12:23:30 System -110022 /CONF/INSTENG.OPT

Mon 2015/07/27 12:23:30 System -110012 /CONF/INSTENG.OPT

Mon 2015/07/27 12:23:30 System -170001 [Network] Established

Mon 2015/07/27 12:26:42 System -5 Start

Mon 2015/07/27 12:27:02 System -110022 /CONF/INSTENG.OPT

Mon 2015/07/27 12:27:02 System -110012 /CONF/INSTENG.OPT

Mon 2015/07/27 12:27:02 System -170001 [Network] Established

Mon 2015/07/27 12:33:28 System -5 Start

Mon 2015/07/27 12:33:48 System -110022 /CONF/INSTENG.OPT

Mon 2015/07/27 12:33:48 System -110012 /CONF/INSTENG.OPT

Mon 2015/07/27 12:33:48 System -170001 [Network] Established

Wed 2015/07/29 13:55:11 System -5 Start

Wed 2015/07/29 13:55:26 System -110022 /CONF/INSTENG.OPT

Wed 2015/07/29 13:55:26 System -110012 /CONF/INSTENG.OPT

Wed 2015/07/29 13:55:26 System -170001 [Network] Established

Wed 2015/07/29 14:01:15 System -5 Start

Wed 2015/07/29 14:01:35 System -110022 /CONF/INSTENG.OPT

Wed 2015/07/29 14:01:35 System -110012 /CONF/INSTENG.OPT

Wed 2015/07/29 14:01:35 System -170001 [Network] Established

Wed 2015/07/29 19:37:31 System -5 Start

Wed 2015/07/29 19:37:31 System -110022 /CONF/INSTENG.OPT

Wed 2015/07/29 19:37:31 System -110012 /CONF/INSTENG.OPT

Wed 2015/07/29 19:37:32 System -170001 [Network] Established

Wed 2015/07/29 19:38:57 System -5 Start

Wed 2015/07/29 19:38:58 System -110022 /CONF/INSTENG.OPT

Wed 2015/07/29 19:38:58 System -110012 /CONF/INSTENG.OPT

Wed 2015/07/29 19:38:59 System -170001 [Network] Established

Thu 2015/07/30 16:33:44 System -5 Start

Thu 2015/07/30 16:34:04 System -110022 /CONF/INSTENG.OPT

Thu 2015/07/30 16:34:04 System -110012 /CONF/INSTENG.OPT

Thu 2015/07/30 16:34:04 System -170001 [Network] Established

Thu 2015/07/30 16:38:10 System -5 Start

Thu 2015/07/30 16:38:10 System -110022 /CONF/INSTENG.OPT

Thu 2015/07/30 16:38:10 System -110012 /CONF/INSTENG.OPT

Thu 2015/07/30 16:38:11 System -170001 [Network] Established

Thu 2015/07/30 22:00:49 System -5 Start

Thu 2015/07/30 22:00:50 System -110022 /CONF/INSTENG.OPT

Thu 2015/07/30 22:00:50 System -110012 /CONF/INSTENG.OPT

Thu 2015/07/30 22:00:51 System -170001 [Network] Established

Thu 2015/07/30 22:00:51 System -110022 /CONF/PORTALS.PSF

Thu 2015/07/30 22:00:54 System -5006 uuid:26

Thu 2015/07/30 22:01:01 System -60006 n/a

Thu 2015/07/30 22:01:58 System -10011 n/a

Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41-5] 54.81.147.113:443->33138

Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41]: GET-->/rest/whoami

Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41]: GET-->/rest/config

Thu 2015/07/30 22:42:31 System -170001 [HTTP:0-41]: GET-->/rest/nodes

Thu 2015/07/30 22:43:26 System -170001 [HTTP:0-30-5] 10.1.10.15:56158->80

Thu 2015/07/30 22:43:26 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:43:26 System -170001 <s:Envelope><s:Body><u:SetBatchMode xmlns:u="ur

Thu 2015/07/30 22:43:32 System -170001 [HTTP:0-30-5] 10.1.10.15:56159->80

Thu 2015/07/30 22:43:32 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:43:32 System -170001 <s:Envelope><s:Body><u:DiscoverNodes xmlns:u="u

Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30-5] 10.1.10.15:56160->80

Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:43:35 System -170001 <s:Envelope><s:Body><u:CancelNodesDiscovery xml

Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30-5] 10.1.10.15:56161->80

Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:43:35 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:44:08 System -170001 [HTTP:0-30-5] 10.1.10.15:56163->80

Thu 2015/07/30 22:44:08 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:44:08 System -170001 <s:Envelope><s:Body><u:RestoreDevicesFromNodes

Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31-5] 10.1.10.15:56164->80

Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:44:09 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31-5] 10.1.10.15:56165->80

Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:44:09 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31-5] 10.1.10.15:56169->80

Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:45:03 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31-5] 10.1.10.15:56170->80

Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:45:03 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33-5] 10.1.10.15:56177->80

Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:45:57 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33-5] 10.1.10.15:56178->80

Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:45:57 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41-5] 54.158.163.42:443->33140

Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41]: GET-->/rest/whoami

Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41]: GET-->/rest/config

Thu 2015/07/30 22:46:17 System -170001 [HTTP:1-41]: GET-->/rest/nodes

Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33-5] 10.1.10.15:56183->80

Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:46:52 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33-5] 10.1.10.15:56184->80

Thu 2015/07/30 22:46:53 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:46:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33-5] 10.1.10.15:56185->80

Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:46:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33-5] 10.1.10.15:56186->80

Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33]: POST[1]-->/services

Thu 2015/07/30 22:46:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31-5] 10.1.10.15:56188->80

Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:47:34 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31-5] 10.1.10.15:56189->80

Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:47:34 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41-5] 54.158.163.42:443->33142

Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41]: GET-->/rest/whoami

Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41]: GET-->/rest/config

Thu 2015/07/30 22:47:54 System -170001 [HTTP:1-41]: GET-->/rest/nodes

Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31-5] 10.1.10.15:56192->80

Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:14 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31-5] 10.1.10.15:56193->80

Thu 2015/07/30 22:48:15 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:15 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:48:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56196->80

Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31-5] 10.1.10.15:56197->80

Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31-5] 10.1.10.15:56198->80

Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:56 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31-5] 10.1.10.15:56199->80

Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:48:56 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31-5] 10.1.10.15:56201->80

Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:49:25 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31-5] 10.1.10.15:56202->80

Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:49:25 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56204->80

Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:49:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56205->80

Thu 2015/07/30 22:49:55 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:49:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:23 System -170001 [HTTP:1-31-5] 10.1.10.15:56207->80

Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:24 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31-5] 10.1.10.15:56208->80

Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:24 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31-5] 10.1.10.15:56210->80

Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31-5] 10.1.10.15:56211->80

Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56212->80

Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56213->80

Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:50:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31-5] 10.1.10.15:56214->80

Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:51:05 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31-5] 10.1.10.15:56215->80

Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31]: POST[1]-->/services

Thu 2015/07/30 22:51:05 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u=

Thu 2015/07/30 22:51:05 System -170001 [HTTP:0-30-5] 10.1.10.15:56216->80

Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:51:06 System -170001 <s:Envelope><s:Body><u:GetLastError xmlns:u="ur

Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30-5] 10.1.10.15:56217->80

Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:51:06 System -170001 <s:Envelope><s:Body><u:ClearLastError xmlns:u="

Thu 2015/07/30 22:51:29 System -170001 [HTTP:0-30-5] 10.1.10.15:56220->80

Thu 2015/07/30 22:51:29 System -170001 [HTTP:0-30]: POST[1]-->/services

Thu 2015/07/30 22:51:29 System -170001 <s:Envelope><s:Body><u:GetDebugLevel xmlns:u="u

Thu 2015/07/30 22:51:40 System -170001 [HTTP:0-30-5] 10.1.10.15:56221->80

Thu 2015/07/30 22:51:40 System -170001 [HTTP:0-30]: POST[1]-->/services

 

paulbates Advanced

paulbates

Posted
Posted

Thanks for the response I did follow the restore procedure I get a 

NTP SERVER NOT RESPONDING

[/CONF/INSTENG.OPT]

 

FAILED RESET

 

Hi, I suggest opening a ticket with UDI at this link. Provide a link back to this thread in the form since you've provided log details and other info here.

 

Something unusual is going on here.

 

Paul

Michel Kohanim Wise Elder

Michel Kohanim

Posted
Posted

Hi grant 33302,

 

Failed Reset means that ISY was not able to communicate with the PLM. 

 

If you have a good backup, you might want to try the following:

1.       Unplug the PLM, wait for 30 seconds

2.       Press and hold the set button on the PLM while unplugged for 10 seconds … continue holding the set button on the PLM and then plug the PLM back in and while continuing to hold the set button on the PLM wait for another 10 seconds

3.       Reboot ISY

4.       Retry the File | Restore Modem

 

If the above does not work, then try pushing up the pins inside the RJ45 on the PLM (perhaps they are not making good contact), plug the cable back in and reboot ISY.

 

If neither of the above works OR the LED on the PLM is not lit, then, unfortunately you have a defective PLM. 

 

With kind regards,

Michel

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