sayba74 Posted December 25, 2015 Share Posted December 25, 2015 Hello, I am having trouble adding a new device. Its a 2487S. Below is the log for when I tried as well as a pic of the error. Any help would be appreciated. Thanks, Jacob Fri 12/25/2015 03:05:35 PM : Start Insteon Device Linking Mode Fri 12/25/2015 03:05:35 PM : [LNK-BGN ] 02 64 01 00 06 Fri 12/25/2015 03:05:51 PM : [LNK-STAT ] 02 53 M(01) gid=00 34.D6.D0 022C 44 Fri 12/25/2015 03:05:51 PM : [34.D6.D0 00] Linked device type=02.2C fw=44 Fri 12/25/2015 03:05:51 PM : [34 D6 D0 0 ] Added to list of devices to link to ISY Fri 12/25/2015 03:05:51 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 23 01 00 (00) Fri 12/25/2015 03:05:51 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Fri 12/25/2015 03:05:51 PM : [iNST-DUP ] Previous message ignored. Fri 12/25/2015 03:05:51 PM : [LNK-BGN ] 02 64 01 00 06 Fri 12/25/2015 03:06:14 PM : Stop Insteon Device Linking Mode, Final processing to follow Fri 12/25/2015 03:06:14 PM : [LNK-END ] 02 65 06 : : Unexpected, ignored (65) Fri 12/25/2015 03:06:14 PM : [iNST-TX-I1 ] 02 62 34 D6 D0 0F 0D 00 Fri 12/25/2015 03:06:14 PM : [iNST-ACK ] 02 62 34.D6.D0 0F 0D 00 06 (00) Fri 12/25/2015 03:06:14 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 27 0D 02 (02) Fri 12/25/2015 03:06:14 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Fri 12/25/2015 03:06:14 PM : [34 D6 D0 0 ] Calibrating engine version Fri 12/25/2015 03:06:14 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:15 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:17 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 23 2F 00 (00) Fri 12/25/2015 03:06:17 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Fri 12/25/2015 03:06:26 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:26 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:35 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:35 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:39 PM : [34 D6 D0 0 ] Failed to add device, reason 9 Fri 12/25/2015 03:06:39 PM : [VAR 2 3 ] 15 Fri 12/25/2015 03:06:39 PM : [All ] Writing 0 bytes to devices Fri 12/25/2015 03:06:39 PM : [All ] Writing 0 bytes to devices Link to comment Share on other sites More sharing options...
sayba74 Posted December 25, 2015 Author Share Posted December 25, 2015 I am running 5.0.2 but I got the same exact error on 4.3.26 -Jacob Link to comment Share on other sites More sharing options...
LeeG Posted December 25, 2015 Share Posted December 25, 2015 There is poor communication with new KPL. Hops Left=0 on some of the commands. There should have been an Extended message response with address of link database. Some commands get no response. This Extended message is not being received. One approach is to put new KPL on extension cord and pull into circuit PLM is on. What type PLM is being used (2412 or 2413) and what is PLM firmware (Tools | Diagnostics | PLM Info/Status)? What type devices are coupling the 2 120v legs? Fri 12/25/2015 03:05:35 PM : Start Insteon Device Linking Mode Fri 12/25/2015 03:05:35 PM : [LNK-BGN ] 02 64 01 00 06 Fri 12/25/2015 03:05:51 PM : [LNK-STAT ] 02 53 M(01) gid=00 34.D6.D0 022C 44 Fri 12/25/2015 03:05:51 PM : [34.D6.D0 00] Linked device type=02.2C fw=44 Fri 12/25/2015 03:05:51 PM : [34 D6 D0 0 ] Added to list of devices to link to ISY Fri 12/25/2015 03:05:51 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 23 01 00 (00) Fri 12/25/2015 03:05:51 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Fri 12/25/2015 03:05:51 PM : [iNST-DUP ] Previous message ignored. Fri 12/25/2015 03:05:51 PM : [LNK-BGN ] 02 64 01 00 06 Fri 12/25/2015 03:06:14 PM : Stop Insteon Device Linking Mode, Final processing to follow Fri 12/25/2015 03:06:14 PM : [LNK-END ] 02 65 06 : : Unexpected, ignored (65) Fri 12/25/2015 03:06:14 PM : [iNST-TX-I1 ] 02 62 34 D6 D0 0F 0D 00 Fri 12/25/2015 03:06:14 PM : [iNST-ACK ] 02 62 34.D6.D0 0F 0D 00 06 (00) Fri 12/25/2015 03:06:14 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 27 0D 02 (02) Fri 12/25/2015 03:06:14 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Fri 12/25/2015 03:06:14 PM : [34 D6 D0 0 ] Calibrating engine version Fri 12/25/2015 03:06:14 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:15 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:17 PM : [iNST-SRX ] 02 50 34.D6.D0 24.1C.1E 23 2F 00 (00) Fri 12/25/2015 03:06:17 PM : [std-Direct Ack] 34.D6.D0-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 No response at all to the next two commands. Fri 12/25/2015 03:06:26 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:26 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:35 PM : [iNST-TX-I2CS] 02 62 34 D6 D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Fri 12/25/2015 03:06:35 PM : [iNST-ACK ] 02 62 34.D6.D0 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Fri 12/25/2015 03:06:39 PM : [34 D6 D0 0 ] Failed to add device, reason 9 Fri 12/25/2015 03:06:39 PM : [VAR 2 3 ] 15 Fri 12/25/2015 03:06:39 PM : [All ] Writing 0 bytes to devices Fri 12/25/2015 03:06:39 PM : [All ] Writing 0 bytes to devices. Link to comment Share on other sites More sharing options...
sayba74 Posted February 21, 2016 Author Share Posted February 21, 2016 Sorry For the Delay. I am using a 2413S V1.B PLM running firmware version 9B. Does that sound like the issue. I was actually able to finally add the KPL. Seems to have just worked after trying enough times. Now I am having an issue adding a ToggleLinc 2466S. Below is the log of my last attempt. Is it the same issue? Poor Communication? Sat 02/20/2016 10:26:26 PM : Start Insteon Device Linking Mode Sat 02/20/2016 10:26:26 PM : [LNK-BGN ] 02 64 01 00 06 Sat 02/20/2016 10:26:56 PM : [iNST-SRX ] 02 50 2F.7E.47 24.1C.1E 01 6F 23 (23) Sat 02/20/2016 10:26:56 PM : [std-Direct ] 2F.7E.47-->ISY/PLM Group=0, Max Hops=1, Hops Left=0 Sat 02/20/2016 10:27:21 PM : [LNK-STAT ] 02 53 M(01) gid=00 34.F1.83 021A 41 Sat 02/20/2016 10:27:21 PM : [34.F1.83 00] Linked device type=02.1A fw=41 Sat 02/20/2016 10:27:21 PM : [34 F1 83 0 ] Added to list of devices to link to ISY Sat 02/20/2016 10:27:21 PM : [LNK-BGN ] 02 64 01 00 06 Sat 02/20/2016 10:28:10 PM : Stop Insteon Device Linking Mode, Final processing to follow Sat 02/20/2016 10:28:10 PM : [LNK-END ] 02 65 06 : : Unexpected, ignored (65) Sat 02/20/2016 10:28:10 PM : [D2D EVENT ] Event [2F 7E 47 1] [CLIHUM] [35] uom=22 prec=0 Sat 02/20/2016 10:28:10 PM : [ 2F 7E 47 1] CLIHUM 35 (uom=22 prec=0) Sat 02/20/2016 10:28:10 PM : [iNST-TX-I1 ] 02 62 34 F1 83 0F 0D 00 Sat 02/20/2016 10:28:11 PM : [iNST-ACK ] 02 62 34.F1.83 0F 0D 00 06 (00) Sat 02/20/2016 10:28:19 PM : [iNST-TX-I1 ] 02 62 34 F1 83 0F 0D 00 Sat 02/20/2016 10:28:19 PM : [iNST-ACK ] 02 62 34.F1.83 0F 0D 00 06 (00) Sat 02/20/2016 10:28:28 PM : [iNST-TX-I1 ] 02 62 34 F1 83 0F 0D 00 Sat 02/20/2016 10:28:28 PM : [iNST-ACK ] 02 62 34.F1.83 0F 0D 00 06 (00) Sat 02/20/2016 10:28:32 PM : [34 F1 83 0 ] Failed to add device, reason 3 Sat 02/20/2016 10:28:33 PM : [All ] Writing 0 bytes to devices Sat 02/20/2016 10:28:33 PM : [All ] Writing 0 bytes to devices In regards to your question about what devices are coupling the 120V legs... I have many devices in the house. Not sure which are on which legs, but I just assumed that if I add enough Insteon devices, the mesh network is supposed to just get even stronger and I shouldn't have any issues. I'm obviously missing something. Below is a list/count of all the devices I have in the house. 3C.41.09.1 (2334-2) KeypadLinc Dimmer 8 Buttons v.45 3D.79.B6.1 (2334-2) KeypadLinc Dimmer 8 Buttons v.45 22.19.4F.1 (2441TH) INSTEON Thermostat v.0D 2F.7E.47.1 (2441TH) INSTEON Thermostat v.0F 24.83.B6.1 (2477D) Dual Band SwitchLinc Dimmer v.41 24.76.77.1 (2477D) Dual Band SwitchLinc Dimmer v.41 24.8C.CA.1 (2477D) Dual Band SwitchLinc Dimmer v.41 24.84.AD.1 (2477D) Dual Band SwitchLinc Dimmer v.41 24.81.2B.1 (2477D) Dual Band SwitchLinc Dimmer v.41 24.B1.1A.1 (2477D) Dual Band SwitchLinc Dimmer v.41 38.E0.99.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.DF.70.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.E0.B7.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.E1.CB.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.DF.67.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.B0.79.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.D2.02.1 (2477D) Dual Band SwitchLinc Dimmer v.44 38.DC.D3.1 (2477D) Dual Band SwitchLinc Dimmer v.44 3C.7F.CF.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.6C.6E.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.61.B6.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.70.98.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.71.1D.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.7F.E1.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.60.C7.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.7B.8F.1 (2477D) Dual Band SwitchLinc Dimmer v.45 3C.6C.72.1 (2477D) Dual Band SwitchLinc Dimmer v.45 38.40.40.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 38.53.49.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 38.4A.0F.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 38.42.20.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 38.43.3A.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 38.54.C3.1 (2477S) Dual Band SwitchLinc On/Off Switch v.44 34.D5.AF.1 (2487S) Dual Band KeypadLinc Relay v.44 34.D6.D0.1 (2487S) Dual Band KeypadLinc Relay v.44 Thank you very much for your help, Jacob Link to comment Share on other sites More sharing options...
sayba74 Posted February 21, 2016 Author Share Posted February 21, 2016 Should I purchase a: SignaLinc - Insteon 2406H Phase Coupler AND/OR Insteon 2992-222 Range Extender -Jacob Link to comment Share on other sites More sharing options...
jerlands Posted February 21, 2016 Share Posted February 21, 2016 The SignaLinc - Insteon 2406H Phase Coupler would be the better choice to bridge (couple) legs however the range extender comes in handy to extend RF to wireless devices. You should also consider possible sources of noise and signal dampening (signal suckers) that also cause PL (powerline) losses. Electronics can create noise (included are some LED bulbs and many CFL's) and UPS tend to dampen signals so filters upstream of those devices helps. Jon... Link to comment Share on other sites More sharing options...
sayba74 Posted February 21, 2016 Author Share Posted February 21, 2016 Thanks. Is there any type of (not so manual) troubleshooting tool within ISY that I can run with various circuits (like the refrigerator, UPSes, Lighting) turned on and then off? That way I can isolate the issue and fix it. I'd rather approach this in an orderly fashion as opposed to just buying hardware and installing and hoping for the best. -Jacob Link to comment Share on other sites More sharing options...
jerlands Posted February 21, 2016 Share Posted February 21, 2016 Thanks. Is there any type of (not so manual) troubleshooting tool within ISY that I can run with various circuits (like the refrigerator, UPSes, Lighting) turned on and then off? That way I can isolate the issue and fix it. I'd rather approach this in an orderly fashion as opposed to just buying hardware and installing and hoping for the best. -Jacob Once you bridge the legs you can throw circuits and using event viewer level 3 show hops by operating switches but any UPS should be filtered as well as electronics as computers, receivers etc.. Edit: one filter ahead of UPS will filter everything behind it. Jon... Link to comment Share on other sites More sharing options...
stusviews Posted February 21, 2016 Share Posted February 21, 2016 Thanks. Is there any type of (not so manual) troubleshooting tool within ISY that I can run with various circuits (like the refrigerator, UPSes, Lighting) turned on and then off? That way I can isolate the issue and fix it. I'd rather approach this in an orderly fashion as opposed to just buying hardware and installing and hoping for the best. -Jacob Manual troubleshooting is required. The problem is site specific. Have you ensured that the circuit that powers the PLM is clean? Link to comment Share on other sites More sharing options...
jerlands Posted February 21, 2016 Share Posted February 21, 2016 Is there any type of (not so manual) troubleshooting tool within ISY that I can run with various circuits (like the refrigerator, UPSes, Lighting) turned on and then off? As LeeG pointed out in post #3 hooking up and linking the Keypadlinc using an extension cord plugged into the same outlet as the PLM is a sure fire way to get it to link. After that you can carry it around to various outlets with event viewer open to level 3, activate a couple buttons and observe the hops left at various points (3-2 is good and less is poor.) Jon... Link to comment Share on other sites More sharing options...
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