"Get Topology" "Get All Status" runs continuosly?

[WetCoastWillie]

While troubleshooting another issue I happened to take a look at the log under tools. When I opened it up i was surprised to find that every 30sec or so my Elk is generating a "Get Topology" and "Get All Status".

 

Is this normal?

 

My concern is that it is utilizing system resources unnecessarily and slowing down other processes.

 

 

[Michel Kohanim]

Hi WestCoastWillie,

 

Not really. Can you please check your Error Log to any error communicating with ELK?

 

With kind regards,

Michel

[WetCoastWillie]

I don't see any errors to do with Elk... but several others.

 

 

[Michel Kohanim]

Hi WestCoastWillie,

 

Thank you. At the top of ISY Admin Console, do you see ELK information come and go randomly?

 

With kind regards,

Michel

[WetCoastWillie]

no.... only changes status... ready/not ready to arm... as doors, motion, etc, change state.

 

not consistently and continuously throughout the day like the log is showing

[Michel Kohanim]

Hi WetCoastWillie,

 

1. What is 119.97.146.76? It seems that this device is trying to get to your ISY but does not have the correct credentials

2. I do not see any errors in the log which indicates that ELK had to reconnect

3. Are you using any mobile app that might be doing this?

4. What's your firmware version?

 

With kind regards,

Michel

[WetCoastWillie]

Hi WetCoastWillie,

 

1. What is 119.97.146.76? It seems that this device is trying to get to your ISY but does not have the correct credentials

 

Not sure who/what that is.... It's outside my network.

 

2. I do not see any errors in the log which indicates that ELK had to reconnect

 

It does not look like the elk disconnects, just continously refreshing, if I'm in admin console I am constantly waiting as it updates a few times a minute.

 

3. Are you using any mobile app that might be doing this?

 

I only have Mobilinc on my iPad and iPhone

 

4. What's your firmware version?

 

Running 5.0.2

 

With kind regards,

Michel

[Michel Kohanim]

Hi WetCoastWillie,

 

Thanks so very much. This is definitely not normal. Can you please let me know the firmware version for M1 and M1XEP?

 

With kind regards,

Michel

[WetCoastWillie]

Hi Michel

 

M1G - 5.3.8

M1XEP - 2.0.34

 

Matt

[Michel Kohanim]

Hi Matt,

 

Thanks so very much. Perhaps it's time to do a remote session to your computer to see what may be going on. Please do be kind enough to submit a ticket.

 

With kind regards,

Michel