Isy and elk help

[lurlette]

Posted Yesterday, 08:48 PM

Hi all, I have my isy994i and my elk connected and working fine, but one little problem, I can see only eight zones ( the first 8 ) from 9 to 16 doesn't show Ina the isy portal,any help would be appreciated. Thanks

The other zones 9 to 16 are set to none alarm zone, if that would make any difference

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[Michel Kohanim]

Hi lurlette,

 

Would you please try making one of the zones (9-16) and alarm zone and retry? Also, are these zones named?

 

With kind regards,

Michel

[lurlette]

Hi Michel, i tried that and same result,no change,it still shows 1 to 8 only. Thanks

[Michel Kohanim]

Hi lurlette,

 

I am sorry to hear. Please submit a ticket and we'll forward to ELK support (or you can contact them directly).

 

With kind regards,

Michel