interactii Posted February 11, 2016 Posted February 11, 2016 I can't the the portal to connect to my device or vice versa since the downtime last night. The ISY994 reports "offline" and the portal the same. I've tried rebooting the ISY, checking all it's network settings again, I've also tried removing it from isy.io and readding it, no difference. What else can I try to get it running again?
LeeG Posted February 11, 2016 Posted February 11, 2016 See this forum item (and others) that discuss what happened and the command necessary to restore operation. http://forum.universal-devices.com/topic/18157-quirky-echo-behavior-today-fixed/
interactii Posted February 11, 2016 Author Posted February 11, 2016 (edited) My problem is that the ISY portal can't even talk to my ISY. The problem comes in before it even gets to the echo level. I've tried calling support but no one picks up Edited February 11, 2016 by interactii
LeeG Posted February 11, 2016 Posted February 11, 2016 Try this one http://forum.universal-devices.com/topic/18153-i-couldnt-find-any-connected-home-devices/
Michel Kohanim Posted February 11, 2016 Posted February 11, 2016 Hi interactii, Please send your error log and UUID to support@universal-devices.com. With kind regards, Michel
jerlands Posted February 11, 2016 Posted February 11, 2016 My problem is that the ISY portal can't even talk to my ISY. The problem comes in before it even gets to the echo level. I've tried calling support but no one picks up Try rebooting ISY.. either Admin Console > Configuration > System and click Reboot button or remove power from ISY for approximately 30 seconds.. Jon...
Michel Kohanim Posted February 11, 2016 Posted February 11, 2016 Hello all, The last two service requests were related to MobiLinc Connect Modules still being active. If you have MobiLinc Connect Module (Help | About), please send your UUID to support@universal-devices.com. With kind regards, Michel
interactii Posted February 12, 2016 Author Posted February 12, 2016 It started working in steps last night, at 7:30 they could see each other but the portal was waiting for authorization but the ISY showed no request. Then by 9 PM, I was able to re-approve the device in ISY and it's now working again, and it is definitely more responsive.
Michel Kohanim Posted February 14, 2016 Posted February 14, 2016 Hi Zesudog, Do you have ISY Portal OR MobiLinc Connect? With kind regards,Michel
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