I can't the the portal to connect to my device or vice versa since the downtime last night.

 

The ISY994 reports "offline" and the portal the same. 

 

I've tried rebooting the ISY, checking all it's network settings again, I've also tried removing it from isy.io and readding it, no difference.

 

What else can I try to get it running again?

 

 

See this forum item (and others) that discuss what happened and the command necessary to restore operation.

 

http://forum.universal-devices.com/topic/18157-quirky-echo-behavior-today-fixed/

My problem is that the ISY portal can't even talk to my ISY. The problem comes in before it even gets to the echo level. 

 

I've tried calling support but no one picks up

Edited February 11, 20169 yr by interactii

Try this one

 

http://forum.universal-devices.com/topic/18153-i-couldnt-find-any-connected-home-devices/

Hi interactii,

 

Please send your error log and UUID to support@universal-devices.com.

 

With kind regards,

Michel

My problem is that the ISY portal can't even talk to my ISY. The problem comes in before it even gets to the echo level. 

 

I've tried calling support but no one picks up

 

Try rebooting ISY.. either Admin Console > Configuration > System and click Reboot button or remove power from ISY for approximately 30 seconds..

 

 

Jon...

Hello all,

 

The last two service requests were related to MobiLinc Connect Modules still being active. If you have MobiLinc Connect Module (Help | About), please send your UUID to support@universal-devices.com.

 

With kind regards,

Michel

It started working in steps last night, at 7:30 they could see each other but the portal was waiting for authorization but the ISY showed no request. Then by 9 PM, I was able to re-approve the device in ISY and it's now working again, and it is definitely more responsive.

Hi Zesudog,

 

Do you have ISY Portal OR MobiLinc Connect?

 

With kind regards,
​Michel