bdslack Posted February 19, 2016 Share Posted February 19, 2016 I am stuck on Version 3.2.6 and am trying to upgrade so I can get Alexa working! I REALLY need to back up - but the backup fails every time. http://grab.by/OgNg When I try and create a backup I get the error message "can't create ZIP" and then an error code that seems to point to address 20.82.9C. I would like to remove this address and try again - but I can't seem to find it to delete it. I did find it in the PLM link table - but it is not attached to a device? http://grab.by/OgNA Is this possible? Am I on the correct path? THANK YOU! Link to comment
jerlands Posted February 19, 2016 Share Posted February 19, 2016 You need to remove device 20.82.9C and relink it. 20829C.REC is ISY's database record of the device. Jon... Link to comment
bdslack Posted February 19, 2016 Author Share Posted February 19, 2016 Ok - but when I look at all my devices I have no devices with that address? This is why I can't seem to delete it. And thanks for the reply. http://grab.by/OgOo Link to comment
jerlands Posted February 19, 2016 Share Posted February 19, 2016 To be certain in admin console Main > My Lighting and sort by address (click address on top of the column.) Jon... Link to comment
jerlands Posted February 19, 2016 Share Posted February 19, 2016 If the device is definitely not listed you can telnet in and use RF to remove file I think the command would be RF /CONF/20829C.REC Jon... Link to comment
jerlands Posted February 19, 2016 Share Posted February 19, 2016 BTW.. since your firmware is so dated I'm curious as to which ISY you have? 99i or 994i? Jon... Link to comment
bdslack Posted February 19, 2016 Author Share Posted February 19, 2016 It's a 99i/IR Pro (1050) Thanks I did check all the devices. I'll look into the telnet... I haven't tried that since about 1995! Link to comment
jerlands Posted February 19, 2016 Share Posted February 19, 2016 It's a 99i/IR Pro (1050) Thanks I did check all the devices. I'll look into the telnet... I haven't tried that since about 1995! You'll have to upgrade to 994i to use the portal. The last firmware update for 99i I believe is 3.3.10 You'll still need to fix the problem however. Jon... Link to comment
MWareman Posted February 19, 2016 Share Posted February 19, 2016 You'll have to upgrade to 994i to use the portal. The last firmware update for 99i I believe is 3.3.10 You'll still need to fix the problem however. Jon... This. The firmware you have is the latest available for the 99i. UDI is still offering the fantastic deal on upgrading though! Link to comment
bdslack Posted February 20, 2016 Author Share Posted February 20, 2016 Thank you! Owe you 6 beers! Ok - Telnet Done! Backup Done! Update to 3.3.10 done! Upgraded Java done! Cleared Cache done! Now... I can't seem to connect when going to http://www.universal-devices.com/99i/. It pulls a java error. Java Plug-in 11.73.2.02 Using JRE version 1.8.0_73-b02 Java HotSpot 64-Bit Server VM User home directory = /Users/bslack ---------------------------------------------------- c: clear console window f: finalize objects on finalization queue g: garbage collect h: display this help message l: dump classloader list m: print memory usage o: trigger logging q: hide console r: reload policy configuration s: dump system and deployment properties t: dump thread list v: dump thread stack x: clear classloader cache 0-5: set trace level to <n> ---------------------------------------------------- Am I doing something wrong? Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 Clear Java Cache again and try using the application. Jon... Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 You also need to install the 32 bit version of Java Jon... Link to comment
bdslack Posted February 20, 2016 Author Share Posted February 20, 2016 Well.... I checked the router and it said the ISY was inactive. I went up to the gear closet and all i have is the power light. Nothing else flashing except the LEDs on the ethernet port on the back. Reset power on it / the switch / and the PLM and I'm getting the same thing. I'm guessing it is bricked? Thanks! Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 Power light only on is normal unless there's network activity. Try rebooting ISY (remove power for 30 sec then plug in) and observe the panel light activity. Jon... Link to comment
bdslack Posted February 20, 2016 Author Share Posted February 20, 2016 So I rebooted everything - the ISY last - All I get is a steady power light - no a flicker on anything else. Can't seem to downgrade to Java 32 2014 on El Capitan... Question - is it possible to send in this thing with my backup and pay to have it un-bricked / reloaded with the backup? Wife's gonna kill me when she realizes that nothing is working right. Thanks again! Brad Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 You could factory reset then install last good backup. Jon... Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 If you have a different computer I'd try that first.. I believe the admin console requires 32 bit Java. Jon... Link to comment
bdslack Posted February 20, 2016 Author Share Posted February 20, 2016 Well.... I flipped to my work computer. I can now pull up the admin console - but I can't find the ISY. Tried all the IP addresses on the network - no luck. I'm thinking about the hard reset - but now I'm worried that the backup that I just did might be bad... Ugh. Thanks! Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 Check the connections to the PLM first (maybe switch the cable.) speaking of which.. how old is the PLM and does it show a light? Jon... Link to comment
jerlands Posted February 20, 2016 Share Posted February 20, 2016 I meant the Ethernet cable.. Jon... Link to comment
bdslack Posted February 20, 2016 Author Share Posted February 20, 2016 Yep - the PLM has a light and is solid. I will flip the cable tonight - I'm just sure it is more on the other side of the fence since it happened during the upgrade. Last resort is the reset! Thanks everybody - I will update with results. Link to comment
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