Weazel Posted February 24, 2016 Posted February 24, 2016 But I'll start with this one... I'm on an iMac (10.10.5) and I can't backup my ISY or get it to download the new software (currently 4.0.5). I think it's a Java issue. I've been digging in the forums and I can't find a straight forward answer. So, how do I get this thing to backup and download the newest software? Matt
Michel Kohanim Posted February 24, 2016 Posted February 24, 2016 Hi Matt, 1. Please clear your Java cache (http://www.java.com/en/download/help/plugin_cache.xml) 2. Go to http://isy.universal-devices.com/994i/admin.jnlp With kind regards, Michel
Weazel Posted February 24, 2016 Author Posted February 24, 2016 OK, I cleared the java cache. It still won't connect. Popup window says, "Upgrade Failed :java.lang.Exception:"
Michel Kohanim Posted February 24, 2016 Posted February 24, 2016 Hi Matt, Please submit a ticket and we'd be delighted to help. With kind regards, Michel
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