Michaelv Posted March 10, 2016 Share Posted March 10, 2016 I was adding a new switch link dimmer. The system found the new device and when I went to finish the process, I got this message: New Device Error- The Following Devices could not be added: FO.62.13 (2477D) Dual Band Switch Linc Dimmer V.45. cannot determine Insteon engine. Did a factory reset of the switch and got the same result. Defective switch? Link to comment Share on other sites More sharing options...
Techman Posted March 10, 2016 Share Posted March 10, 2016 I was adding a new switch link dimmer. The system found the new device and when I went to finish the process, I got this message: New Device Error- The Following Devices could not be added: FO.62.13 (2477D) Dual Band Switch Linc Dimmer V.45. cannot determine Insteon engine. Did a factory reset of the switch and got the same result. Defective switch? Probably bad communication between the PLM and the switch. What version of the ISY firmware and UI are you running? Link to comment Share on other sites More sharing options...
Michaelv Posted March 10, 2016 Author Share Posted March 10, 2016 3.?.26 Link to comment Share on other sites More sharing options...
Techman Posted March 10, 2016 Share Posted March 10, 2016 3.?.26 Do you have an ISY 99i or 994? A lot of the newer devices are not supported by the older version of the ISY and/or the older firmware. If you have a 99i then you'll need to upgrade to a 994. If you already have a 994 then you'll need to update your firmware and user interface to the current firmware release Link to comment Share on other sites More sharing options...
jerlands Posted March 10, 2016 Share Posted March 10, 2016 3.?.26 To check your version > in admin console see Help > About verify Firmware and UI versions are the same. Jon... Link to comment Share on other sites More sharing options...
jerlands Posted March 10, 2016 Share Posted March 10, 2016 Also, you might delete your duplicate post. Jon... Link to comment Share on other sites More sharing options...
Michaelv Posted March 10, 2016 Author Share Posted March 10, 2016 Hi my bad on the version. Going from memory. it is a 994i/IR Pro Firmware ver. 4.3.26 Link to comment Share on other sites More sharing options...
jerlands Posted March 10, 2016 Share Posted March 10, 2016 Hi my bad on the version. Going from memory. it is a 994i/IR Pro Firmware ver. 4.3.26 Is the UI version the same? Jon... Link to comment Share on other sites More sharing options...
Michaelv Posted March 10, 2016 Author Share Posted March 10, 2016 Yes, It is. Link to comment Share on other sites More sharing options...
LeeG Posted March 10, 2016 Share Posted March 10, 2016 Suggest running Tools | Diagnostics | Event Viewer at LEVEL 3. Use New INSTEON Device, enter device Insteon address, Name of your choice, and Auto Discover. That Insteon address FO.xx.xx looks like an invalid Insteon address. Is that the Insteon address stamped into frame of device? Link to comment Share on other sites More sharing options...
stusviews Posted March 10, 2016 Share Posted March 10, 2016 Are you enter letter "O" or 0 (zero)? There is no letter "O" in Insteon addresses. Link to comment Share on other sites More sharing options...
Michaelv Posted March 10, 2016 Author Share Posted March 10, 2016 That worked. Actually the address on the device was not F0.62.13, it was 3E.00.42. When I did a manually add, it found it and I just replaced it with the settings from the defective switch. Thanks Link to comment Share on other sites More sharing options...
shpegel Posted October 25, 2017 Share Posted October 25, 2017 Hi, Trying to add Mini-Remote version 1.8 1647 to my ISY994i Pro Version 4.6.2 and receiving the error "cannot determine insteon engine". Here is the log dump for the process: Wed 10/25/2017 07:22:10 AM : [ Time] 07:22:12 1(0) Wed 10/25/2017 07:28:37 AM : [44 8B D7 ] Added to list of devices to link to ISY Wed 10/25/2017 07:28:37 AM : [iNST-TX-I1 ] 02 62 44 8B D7 0F 0D 00 Wed 10/25/2017 07:28:44 AM : [iNST-TX-I1 ] 02 62 44 8B D7 0F 0D 00 Wed 10/25/2017 07:28:52 AM : [iNST-TX-I1 ] 02 62 44 8B D7 0F 0D 00 Wed 10/25/2017 07:28:55 AM : [44 8B D7 0 ] Failed to add device, reason 3 Wed 10/25/2017 07:28:55 AM : [All ] Writing 0 bytes to devices Wed 10/25/2017 07:32:10 AM : [ Time] 07:32:12 1(0) I did get it to add once but it kept losing connection to the ISY so I deleted it and now get this error consistently. Have reset the mini but no change. Thanks in advance for help. Howard ISY-Events-Log.v4.6.2__Wed 2017.10.25 07.29.07 AM.txt Link to comment Share on other sites More sharing options...
arw01 Posted October 26, 2017 Share Posted October 26, 2017 I have had the switch plugged into the exact same socket as the plm and gotten "cannot determine insteon engine" and told it's communications errors. Bully. Link to comment Share on other sites More sharing options...
stusviews Posted October 26, 2017 Share Posted October 26, 2017 shpegel, does your firmware match your UI? anw01, line voltage switches don't plug-in, they wire-in (unless you connected the switch using a cut extension cord). What exactly do you have plugged in? Link to comment Share on other sites More sharing options...
Brian H Posted October 26, 2017 Share Posted October 26, 2017 shpegel. In your log. I see the ISY994i sending the command to the PLM [insteon-TX-I1]. I do not see the PLM acknowledging the command [insteon-ACK]. It looks like the PLM is not answering the ISY994i. Is the firmware and UI the same revision as pointed out by Stu? Link to comment Share on other sites More sharing options...
Tink Posted November 2, 2017 Share Posted November 2, 2017 I have had my hub for several (3+) years. Hub is isy994i . Firmware is 4.6.2. I have about a dozen devices running now. Never really experienced any issues over the time. I have connected and disconnected devices over time. Couple months ago we had some kind of power disruption and several of my devices could not connect. I fooled around with the devices for a while and everything was fine. Several weeks ago we had two power disruptions one just a few minutes after the first. Once everything came back up there are three devices that will not connect. During trouble shooting I tried deleting one device; when trying to add back I get the "cannot determine insteon engine" error which is on the log as an error 3. Similar error when trying to reset the other two devices. I have moved the interface to another wall outlet in the same room, still no success. I did that as I read it was most likely some kind of communication issue. During this time the programs continue to run correctly with no issues. We did add a wireless camera system just before the power failures. I don't know if there could be a conflict as they are both on the same router. Not sure what to do at this point. Looking for some pointers. Thanks Tink Link to comment Share on other sites More sharing options...
stusviews Posted November 2, 2017 Share Posted November 2, 2017 The first thing to try is a factory reset. You wnn't lose anything because the ISY has a restore option (right click on the device). You'll need to view the on-line Owner's Manual for factory reset instructions for the problematic devices. Link to comment Share on other sites More sharing options...
Tink Posted November 6, 2017 Share Posted November 6, 2017 Did a factory reset, appeared to have completed successfully. Restored a backup, that worked. However, I have the same few devices that are not connecting, cannot find Insteon Engine. Two of the three are on a remote control and works fine. Totally puzzled. Link to comment Share on other sites More sharing options...
Techman Posted November 7, 2017 Share Posted November 7, 2017 Did a factory reset, appeared to have completed successfully. Restored a backup, that worked. However, I have the same few devices that are not connecting, cannot find Insteon Engine. Two of the three are on a remote control and works fine. Totally puzzled. What's the model number of the devices you're having problems with. Link to comment Share on other sites More sharing options...
Tink Posted November 7, 2017 Share Posted November 7, 2017 various; 2634-sss outdoor module; 2466d; toggle linc dimmer & 2456d3 Lamplinc - Currently have PLM plugged into wall, cable to ISY and ISY cable to router; wondered if it made sense to relocate everything away from router to PC, at least to test; not sure if the system will work that way Thanks for input TInk Link to comment Share on other sites More sharing options...
Brian H Posted November 7, 2017 Share Posted November 7, 2017 If the PLM is connected to the same circuit as the computing equipment. Their power supplies AC input filters can absorb Insteon power line signals. Some may also be noisy on the power lines. I have my computing gear behind a FilterLinc and the PLM in the front unfiltered outlet. Link to comment Share on other sites More sharing options...
Tink Posted November 12, 2017 Share Posted November 12, 2017 If the PLM is connected to the same circuit as the computing equipment. Their power supplies AC input filters can absorb Insteon power line signals. Some may also be noisy on the power lines. I have my computing gear behind a FilterLinc and the PLM in the front unfiltered outlet. Computing equipment in my case is wireless and router; PC in another room Link to comment Share on other sites More sharing options...
stusviews Posted November 12, 2017 Share Posted November 12, 2017 Being in another room does not guarantee that the outlets are not on the same circuit, especially if the rooms are adjacent to each other, most especially if their back-to-back on the same wall. The only way to determine if they're on the same circuit is to turn off the circuit breaker for either one device. If the other device loser power, than they're on the same circuit. Link to comment Share on other sites More sharing options...
Brian H Posted November 12, 2017 Share Posted November 12, 2017 I took an afternoon and mapped out all the circuits in my home. As Stu indicated. Different rooms can still have the same circuit. Link to comment Share on other sites More sharing options...
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