I've been getting this message for some time now.  Any thoughts on how to resolve it?  Here's a screen grab.

 

 

Hi MarkJames,

 

Please makes sure that device is on the powerline and can be communicated with. If you have many of these devices that are not communicating, then the best thing to do would be to move the PLM to an outlet that's not shared with other power supplies and transformers.

 

With kind regards,

Michel

Thanks Michel....

 

Which device, though?  It doesn't tell me....

 

I've had this message before but it always tells me which device and the message box is blue.  This message box is white and lists no device.

 

mark

Hi Mark,

 

Can you move up the dialog behind the first one (on the top)?

 

Also, you have to make sure that you have cleared your Java cache and you are using:

http://isy.universal-devices.com/994i/amdin.jnlp ... this will put an icon on your desktop which you need to use instead of browser.

 

With kind regards,

Michel

There will be 2 or 3 devices that say 'failed communicating with' behind the white one.  I have a couple of outlets that have no power to them so they're not reachable.  Those ones are all blue and have device names attached.   Are you saying that this white box is somehow related to the other ones?

 

I do use the admin.jnlp link on my desktop - I have to as I use Chrome.

 

mark

Hi Mark,

 

Please look at the left Nav bar and check for devices with '!' next to them. If they are unplugged, right mouse click and then choose Disable.

 

With kind regards,

Michel

Interesting....

 

That does, indeed, take away the white box.  

 

I'm used to seeing the blue ones with the device name in them when I open the admin console and have some unreachable devices.  The white one with no device listed is confusing, though.  Is that a 'hiccup' of some sort?

 

mark

Hi Mark,

 

I think it's related to your UI version and old cache files.

 

With kind regards,

Michel

Thanks.

 

I'll clear my cache and download the newest UI

 

Much appreciated,

 

mark