It being a new year, I went into my perfectly functioning ISY99i Pro to adjust some of my program dates. I modified two existing programs, hit update, then save programs. The little green arrow that shows up after updating didn't go away. Suddenly two other programs that depend on the two I modified showed up with green arrows, then the arrows went away - along with the two programs I just modified. They just disappeared.

 

So - I figure, okay that's why I keep backups of my ISY congifuration. So I select Restore, get the scary warning about restoring devices, and hit OK. It says it can't communicate with the ISY. The ISY LEDs are normal, everything looks okay. So I unplug the two cables from the back of the ISY and plug them back in. The green PWR LED comes up, then the RX and TX LEDs come up solid green, then the ERROR LED lights up red and flashes.

 

When I run the ISY configuration program, I get a blank screen (no programs, devices, nothing) and a few error msgs about no communication.

 

Any suggestions? I've been VERY happy with this device since I bought it a year ago, but to totally crater like this without warning is unacceptable. I could sure use some help in recovering the ISY and my configuration.

 

Rod

Update:

- network cable is okay

- ISY-to-PLM Cat5 cable okay

- the PLM programming is intact and appears to be operating

 

I carefully poked a paper clip end into the tiny little unlabelled hole under the ERROR LED, which I assume is the reset switch, and heard a small click sound. The ISY LEDs went out, then came back on with PWR, RX, and TX solid green and ERROR solid red.

 

Reasoning that lots of devices require a push-and-hold RESET action, I poked again, held to the count of around 10, saw all the LEDs light up and released. No change in settled LED pattern.

 

I think this thing is bricked. Unless I can figure out a way to connect the serial cable for the Admin Port B to a PC without serial ports, I think I'm hooped.

 

All this results from the attempt to update two small programs?? WTH?

Rod

Well, I found a USB-serial converter in my junk drawer, and tried to connect to the ISY - its not talking, not even through the serial port A.

 

I'm screwed. Help!

Rod

Hello Rod,

 

I have already responded to your email. Please do keep me posted.

 

With kind regards,

Michel

 

Well, I found a USB-serial converter in my junk drawer, and tried to connect to the ISY - its not talking, not even through the serial port A.

 

I'm screwed. Help!

Rod

Ok, stand down the missles, the problem has been resolved. Thanks for all your help, Michel - greatly appreciated, especially given it was New Year's Day and all.

 

Rod

Ok, I have the very same situation, what did you do!?

 

Please let me know ASAP, I love this thing and I can't live without it controlling everthing at my house.

 

Best to all..!

Hello soft00,

 

Apologies for a tardy reply. It seems that your problem has been solved in the other thread. If not, please do let me know.

 

With kind regards,

Michel

 

Ok, I have the very same situation, what did you do!?

 

Please let me know ASAP, I love this thing and I can't live without it controlling everthing at my house.

 

Best to all..!