bob123 Posted November 13, 2016 Posted November 13, 2016 (edited) Just changed to isy portal today from mobilinc connect. The portal is working in that I can use the console and connect from my.isy.io. But I cannot get mobilinc to connect. I followed the wiki explicitly. Host Type: ISY User Name - my isy portal user name Password - my isy portal Pwd Local http:// blanked out Local Port 80 - this was the setting so left it Secure http://my.isy.io Secure Port 443 Connect Method Auto (https) - I also tried http UUID of ISY - this says Remote ISY and does not let my type I do Tap to Sync with ISY and get Syncin with ISY Parsing Program Status It hangs for a few minutes then says Connection Error Retry, Stop, Settings. I added a 3rd profile to try from scratch - no difference Some additional info - before it hangs on Parsing program status I see quickly flashing by Parsing Devices and Scenes - I think that is succeeding, but the program parsing is failing. My ISY is at 4.5.4 Fustrated. Edited November 13, 2016 by bob123
Michel Kohanim Posted November 14, 2016 Posted November 14, 2016 Hi bob123, Are you certain you have Preferred ISY set in My Profile in ISY Portal? Also, have you tried uninstalling MobiLinc and installing it again. In some cases, the cache does not get cleared. With kind regards, Michel
bob123 Posted November 15, 2016 Author Posted November 15, 2016 Are you certain you have Preferred ISY set in My Profile in ISY Portal? That was it - it did not have the Preferred ISY set in the My Profile. Works. Much thanks
RRoyceus Posted December 6, 2016 Posted December 6, 2016 I have 2 ISY's in different houses and would like to connect both using MobiLinc. Is it possible using the same username? If not could I set up 2 accounts using different email addresses?
Michel Kohanim Posted December 6, 2016 Posted December 6, 2016 Hi RRoyceus, 1. You can. Please follow the instructions here: http://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration 2. You can add as many users as you wish to your ISY Portal account. Simply click on the User button, add the user and, if you want them to have access to ISY, make them Admin. With kind regards, Michel
RRoyceus Posted December 6, 2016 Posted December 6, 2016 Michael, Thanks, that worked to get my Mobilinc to work with both ISY's, There was one more step. When I tried to link the new email address to Amazon, I got an error "This Amazon user profile has already been used ...". I had to un-link my first user's 2nd ISY from my Amazon account, then re-link it using the second ISY portal user.
Eastend Mech Posted February 23, 2017 Posted February 23, 2017 I am having the same problem as bob123. I always ran mobilinc connect through mobilinc HD on an iPhone 7 and I just converted to the ISY portal and I cannot connect through moblilinc any longer. My perferred ISY is set and I can access the device from portal plus Alexa working properly. I have uninstalled the software and reset the device. I am also running 4.5.4 Please help, Thank you
stusviews Posted February 23, 2017 Posted February 23, 2017 You cannot use both MobiLinc Connect and the ISY portal, it's one or the other. If you want to continue to use the ISY portal, then follow these instructions: https://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration
Eastend Mech Posted February 24, 2017 Posted February 24, 2017 Sorry I should have been more clear but I was having trouble connecting through the moblilinc app on my phone. I reset the ISY again late last night (3rd time) and the app synced with the ISY. Third times a charm lol. Thanks for you help.
Akber Posted January 9, 2018 Posted January 9, 2018 I am having a similar issue: I have tried to connect many times to my ISY remotely and the screen keeps getting stuck on Syncing with ISYParsing Address: 46 37 48 1 I have to do a hard shutdown of the app and reboot it. When I get back into it I don't have the status of any of my insteon devices. However, I can turn on and off my devices if I go individually in them but the status does not show the current status. It just stays blank. I have already tried to reinstall the app without success. Following are my settings: Host Type ISYUser name (my user name)Password (my password)Local http://no-ip(my host name).zapto.org:85Local Port: 85Secure https://440Secure Port: (blank)Connect Method Auto(Http)UUID of ISY 00:xx:ss.... Auto Sync over wifi checkedAuto Sync over cell checked Any help would be much appreciated. Thanks.
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