nickp Posted November 21, 2016 Posted November 21, 2016 So, I got my ISY last week, and started setting it up. Taking things slowly, and just playing with one or two devices to start with. I setup the Amazon Echo, and linked it through the portal. I could see the ISY was online. Over the weekend, I hooked up remote access using MobileLinc Pro. Got that working. Today I hooked up two new devices - the first in a room with an Echo/Dot device. I went into the online portal (which was working on Friday) and it says offline. it says offline since Saturday at 2pm - which is about the time I hooked up the MobileLinc portal. Is there a compatibility issue running both portals? Thanks, Nick.
nickp Posted November 21, 2016 Author Posted November 21, 2016 Universal-Devices tech support got back to me - VERY FAST. They explained the same thing, and immediately gave me a refund. They did the back-end thing to make everything work again. They showed me this article about getting the Mobilinc Pro to work with the ISY portal. http://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration Great support, still love the product!
robandcathy1 Posted December 9, 2016 Posted December 9, 2016 I have 6 echos in house all 6 went off line at same time its a know issue to amazon, most of the time just restart them, tech I spoke with had same issue as well once restarted they should work fine. My internet worked fine with everything else except echo but again its a known issue, a simple restart should fix it.
larryllix Posted December 9, 2016 Posted December 9, 2016 I have 6 echos in house all 6 went off line at same time its a know issue to amazon, most of the time just restart them, tech I spoke with had same issue as well once restarted they should work fine. My internet worked fine with everything else except echo but again its a known issue, a simple restart should fix it.My Echo and two Dots always seem to reconnect just fine without any intervention from me. Maybe they updated your firmware and it needed a better reboot. One of mine updated a week ago.
robandcathy1 Posted December 10, 2016 Posted December 10, 2016 The tech i spoke with from amazon said she personally has this product and had same issue at times where you just need to reboot. A computer brain ****, rather a code issue but a simle reboot fixes it, maybe i had a bad update idk but all i had to do was restart everyone. only had issue once where every dot went offline at same time. Had dot for 1.5 months only issues i had besides voice commands
larryllix Posted December 10, 2016 Posted December 10, 2016 The tech i spoke with from amazon said she personally has this product and had same issue at times where you just need to reboot. A computer brain ****, rather a code issue but a simle reboot fixes it, maybe i had a bad update idk but all i had to do was restart everyone. only had issue once where every dot went offline at same time. Had dot for 1.5 months only issues i had besides voice commands I just found a few dozen devices listed with French names. Forgot all the devices, and did another discover that resumed where I had left it with proper names and count. Strange thing is, I never did a discover while this problem was ensuing.
G W Posted December 10, 2016 Posted December 10, 2016 So you're saying you didn't discover a problem. I'm Gary Funk and I approved this message.
Michel Kohanim Posted December 11, 2016 Posted December 11, 2016 Hello all, The issue is related to a performance test we had to do with Amazon. If you see spurious names, please do Forget All and then Discover Devices. With kind regards, Michel
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