Schlage Connect will not add to Z-wave Network

[klebel]

Hi All,  

 

I picked up a new Schlage Connect deadbolt for my front door.  I am trying to add it to the network but it is not behaving.  I have the lock about a foot away from my ISY during the pairing.  I can try 4-5 times in a row, it finally acts like it will pare and then it doesn't communicate.  I upgrade to Pro on my ISY so I have plenty of device space, etc.  The lock was nice and close.  Any other ideas of what I can try?  Below is a snip from the log.

 

Thanks,

 

Kerry

Mon 02/06/2017 07:10:53 AM : [UZW-CMD 1       ] Start Include
Mon 02/06/2017 07:10:53 AM : Listening for Z-Wave devices to add to the network
Mon 02/06/2017 07:11:08 AM : Z-Wave device detected, retrieving info 2
Mon 02/06/2017 07:11:09 AM : Z-Wave device detected, retrieving info 3
Mon 02/06/2017 07:11:12 AM : Z-Wave device detected, retrieving info 5
Mon 02/06/2017 07:11:12 AM : Adding Z-Wave devices stopped
Mon 02/06/2017 07:11:13 AM : Exchanging data with secure Z-Wave device 21 of type 4.64.3
Mon 02/06/2017 07:11:13 AM : Adding secure Z-Wave device
Mon 02/06/2017 07:11:26 AM : [ZWAVE-ADDSECURE] Error 3
Mon 02/06/2017 07:11:26 AM : Failed to include secure Z-Wave device 21 of type 4.64.3
Mon 02/06/2017 07:11:39 AM : [UZW-CMD 1       ] Start Include
Mon 02/06/2017 07:11:39 AM : Listening for Z-Wave devices to add to the network
Mon 02/06/2017 07:11:50 AM : Z-Wave device detected, retrieving info 2
Mon 02/06/2017 07:11:50 AM : Z-Wave device detected, retrieving info 3
Mon 02/06/2017 07:11:50 AM : Z-Wave device detected, retrieving info 5
Mon 02/06/2017 07:11:51 AM : Adding Z-Wave devices stopped
Mon 02/06/2017 07:11:51 AM : Exchanging data with secure Z-Wave device 21 of type 4.64.3
Mon 02/06/2017 07:11:51 AM : Adding secure Z-Wave device
Mon 02/06/2017 07:11:57 AM : Adding ISY node(s) for new Z-Wave device 21 type 4.64.3
Mon 02/06/2017 07:11:57 AM : Adding associations for new Z-Wave door lock 21
Mon 02/06/2017 07:12:21 AM : Querying new Z-Wave door lock 21
Mon 02/06/2017 07:12:21 AM : [UZW-CMD 12      ] Get Node Info : ZW021_1
Mon 02/06/2017 07:13:26 AM : [UZW-CMD 22 ERR  ] Set User Code : ZW021_1 user 1
Mon 02/06/2017 07:13:41 AM : [D2D EVENT   ] Event [ZW021_1] [ST] [101] uom=11 prec=0
Mon 02/06/2017 07:13:41 AM : [     ZW021_1]       ST 101 (uom=11 prec=0)
Mon 02/06/2017 07:13:41 AM : [D2D EVENT   ] Event [ZW021_1] [ERR] [1] uom=0 prec=-1
Mon 02/06/2017 07:13:41 AM : [     ZW021_1]      ERR   1
Mon 02/06/2017 07:13:57 AM : [UZW-CMD 22 ERR  ] Set User Code : ZW021_1 user 4
Mon 02/06/2017 07:15:16 AM : [D2D EVENT   ] Event [ZW021_1] [ERR] [0] uom=0 prec=-1
Mon 02/06/2017 07:15:16 AM : [     ZW021_1]      ERR   0
Mon 02/06/2017 07:15:16 AM : [D2D EVENT   ] Event [ZW021_1] [ERR] [1] uom=0 prec=-1
Mon 02/06/2017 07:15:16 AM : [     ZW021_1]      ERR   1
Mon 02/06/2017 07:15:16 AM : [UZW-CMD 12      ] Get Node Info : ZW021_1

Here is the log from when I try to query the lock after it seems to "successfully" add but then immediately has an exclamation point next to it.  

Mon 02/06/2017 07:21:25 AM : [D2D EVENT   ] Event [1B B9 96 1] [DON] [0] uom=0 prec=-1
Mon 02/06/2017 07:21:25 AM : [  1B B9 96 1]      DON   0
Mon 02/06/2017 07:21:25 AM : [D2D EVENT   ] Event [1B B9 96 1] [ST] [255] uom=0 prec=-1
Mon 02/06/2017 07:21:25 AM : [  1B B9 96 1]       ST 255
Mon 02/06/2017 07:21:26 AM : [D2D EVENT   ] Event [39 79 EE 1] [DON] [0] uom=0 prec=-1
Mon 02/06/2017 07:21:26 AM : [  39 79 EE 1]      DON   0
Mon 02/06/2017 07:21:26 AM : [D2D EVENT   ] Event [37 8 9E 1] [ST] [255] uom=0 prec=-1
Mon 02/06/2017 07:21:26 AM : [   37 8 9E 1]       ST 255
Mon 02/06/2017 07:21:26 AM : [D2D EVENT   ] Event [39 79 EE 1] [ST] [255] uom=0 prec=-1
Mon 02/06/2017 07:21:26 AM : [  39 79 EE 1]       ST 255
Mon 02/06/2017 07:22:26 AM : [D2D EVENT   ] Event [ZW021_1] [ERR] [0] uom=0 prec=-1
Mon 02/06/2017 07:22:26 AM : [     ZW021_1]      ERR   0
Mon 02/06/2017 07:22:26 AM : [D2D EVENT   ] Event [ZW021_1] [ERR] [1] uom=0 prec=-1
Mon 02/06/2017 07:22:26 AM : [     ZW021_1]      ERR   1

[Teken]

Did you exclude it before you attempted the include?

[klebel]

Did you exclude it before you attempted the include?

 

 

I did.  Yes.  Sorry I should have added that to the steps as well.

[Michel Kohanim]

Hi Kerry,

 

If this is the only Z-Wave device in your network, then you may need more non-battery operated devices to create a mesh.

 

Otherwise, I know for a fact that some of these Schlage door locks require a factory reset. So, please exclude, factory reset, and include again.

 

With kind regards,

Michel

[klebel]

Thanks Michel.  I have two other Schlage locks that are working ok.  One at the back door and another in my back garage.  The ISY is at the front of the house about 10 feet away from the front door.  I also A GE plug in light dimmer and also an Aeotec siren.  Any other thoughts?

[Teken]

Have you hard reset the lock set per Michel's suggestion?

[klebel]

Have you hard reset the lock set per Michel's suggestion?

 

 

I have.  I am going to try a repair next as well.

[klebel]

Its worked out.  Running the repair did the trick for some reason.  Thanks guys.