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ISY is not online


mserrar
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Hi,

I have my Alexa connected to ISY and it's been working just fine past few weeks.

Today it seems to be down.

I connected to ISY Admin console, under portal integration - UDI it says Online Registered. And under Active services I have my service account with Registered.

When I log in to http://my.isy.io , I go to Select Tool --> Connectivity --> Amazon Echo , it says ISY is not online.

Please help.

Thanks.

 

 

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The Echo is completely independent of the ISY (except, of course. for ISY device, scenes and programs). Cycling power often helps.

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I am having the exact same issue.  Alexa has been working great for months with ISY portal and tonight it stopped working.  Still works with Harmony.  In ISY admin console the ISY is noted online.  On the ISY portal site it is offline. I also rebooted the ISY with no success.

Thanks 

Edited by dseidman
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Yeah I don't think it's the Echo. Because on the my.isy.io , it shows the device offline.

I did reboot the ISY.

Same here. It was down last night, and down tonight since 7:13 pm eat.

ISY works on local network, but not thru Echo.

 

Sent from my jem using Tapatalk

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On the ISY portal my ISY is listed as offline since 3/8/17 at 7:24:17 PM

Here is my error log 

 

Wed 2017/03/08 14:52:05 System -100 [DHCP] state=RENEW
Wed 2017/03/08 19:24:21 System -140000 my.isy.io
Wed 2017/03/08 20:11:27 System -5 Start
Wed 2017/03/08 20:11:28 System -110022 /CONF/INSTENG.OPT
Wed 2017/03/08 20:11:28 System -110012 /CONF/INSTENG.OPT
Wed 2017/03/08 20:11:31 System -170001 [Network] Established
Wed 2017/03/08 20:54:57 System -5012 26
Wed 2017/03/08 20:55:21 System -140000 my.isy.io
Wed 2017/03/08 20:55:56 System -140000 my.isy.io
Wed 2017/03/08 20:56:31 System -140000 my.isy.io
Wed 2017/03/08 21:01:18 System -10011 n/a
Wed 2017/03/08 21:07:22 System -5 Start
Wed 2017/03/08 21:07:23 System -110022 /CONF/INSTENG.OPT
Wed 2017/03/08 21:07:23 System -110012 /CONF/INSTENG.OPT
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  • 4 weeks later...

I am having this problem too.  Echo hasn't been working for 2-3 days now but the real problem appears to be that my ISY is offline in the portal even though I'm able to access it via the UI.  Overnight, I started receiving multiple emails from UD saying that they are receiving requests from Echo, but my account isn't authorized to use it & to go to the portal to enable it.  But, until the portal recognizes that my ISY is online (which it should be), this is unresolved.

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  • 1 year later...
  • 1 year later...

I just tried to connect my ISY994i to my Alexa.  When I got to the step about telling the portal to connect to it I got the message that the ISY is not online.

I checked with the admin console and even tried loging into the device on the local LAN,  Both worked fine.

The portal says the ISY in on firmware version 4.7.3.  It also says that the ISY has been offline since last Thursday which is about when I updated to the latest firmware.

I tried clearing the Java cache and even rebooted the ISY.  No change.

The error log doesn't seem to say much.

If anyone has a suggestion I'd be grateful.

Thanks, Bill J

   

ISY Error Log.v4.7.3__Mon 2019.07.15 15.58.27.txt

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  • 5 months later...

Im having this issue now.  I can see the ISY in the Admin console but myisy.io shows offline.  When its offline it doesnt allow me to view history or error files.  This is also preventing me from getting the Polisy up and running,

Im sure its a network security issue...I just dont know where to look.  I have checked and updated the network settings in the Dashboard/Network, Cleared the Java Cache...manually updated the Firmware and reinstalled the backup..

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