andrew77 Posted March 5, 2009 Share Posted March 5, 2009 I have a timer that comes on at sunset and it sends an alert to my cell phone. Then it would sometimes alert me that the scene came on. Now it doesn't seem to at all. I check the ISY and it says that the program was "true". Has anyone else had this happen it them? Drew Link to comment Share on other sites More sharing options...
Sub-Routine Posted March 5, 2009 Share Posted March 5, 2009 Hi Drew, Have you tested your mail settings? Configuration/System/SMTP Settings Are you using the Default or a custom setting? Rand Link to comment Share on other sites More sharing options...
andrew77 Posted March 6, 2009 Author Share Posted March 6, 2009 Hi Rand. I have the "Use Default" box checked. I use Rogers and notice that there are two. I must have the right one as it used to work. Drew Link to comment Share on other sites More sharing options...
andrew77 Posted March 6, 2009 Author Share Posted March 6, 2009 Wait Rand, before you reply. you may be dealing with an idiot here. I just looked at the program summary and for some reason my timers are all disabled. The only thing I can think of is that something happened when I updated the ISY to 2.7.0. I'll know tomorrow for sure if they fire. (my problem is that I'm at work when it fires.) I'll update you then. Drew Link to comment Share on other sites More sharing options...
Sub-Routine Posted March 6, 2009 Share Posted March 6, 2009 Wait Rand, before you reply. you may be dealing with an idiot here.I just looked at the program summary and for some reason my timers are all disabled. The only thing I can think of is that something happened when I updated the ISY to 2.7.0. I'll know tomorrow for sure if they fire. (my problem is that I'm at work when it fires.) I'll update you then. Drew No fair, you are dealing with just as big an idiot here Robooting for an upgrade is the same as recovering from a power outage. I know it can seem complicated but you may want to flag some programs to Run at Restart and also use the Catch Up Schedules (config/system). Rand Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 Okay. So I'm not an idiot. Damn. I wish I were. Then I would haved the solution. I'm not getting the alerts but the programs are running. Again, I was getting them all the time, then it was spotty, now I have a test timer that I run and no alerts come to my cell. It's a blackberry but the same number as my old one. I've tried both Rogers services listed at the same time and no hit on either. Something must have changed as it worked great before. Any Ideas? I'm not sure about the RUN at boot stuff that you were talking about. Drew Link to comment Share on other sites More sharing options...
Sub-Routine Posted March 7, 2009 Share Posted March 7, 2009 Drew, Would you add support@universal-devices.com as a recipient and hit Test? Remember to click Save after adding an address. Rand Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 you should have received it at 8:42 drew sorry just noticed the test request drew Link to comment Share on other sites More sharing options...
Sub-Routine Posted March 7, 2009 Share Posted March 7, 2009 sorry just noticed the test request No problem. Shoot, no email here. Is there some chance your firewall is blocking the ISY? Thank you, Rand Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 Hi Rand. I don't think I have a firewall on. I'll have to check tomorrow. Anything else I can check as far as the computer goes? Drew Link to comment Share on other sites More sharing options...
Sub-Routine Posted March 7, 2009 Share Posted March 7, 2009 Hi Rand. I don't think I have a firewall on. I'll have to check tomorrow. Anything else I can check as far as the computer goes? Drew No, the PC should not have any effect on the ISY sending emails. The ISY is a networked device. Your router may have a firewall. Let me get some more help on this please. Rand Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 So a Windows firewall won't make a difference? Link to comment Share on other sites More sharing options...
MikeB Posted March 7, 2009 Share Posted March 7, 2009 Hi Andrew - No, Windows Firewall will not make a difference. If you hit the TEST button under the SMTP settings, do you get an error message? Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 i got one Request failed at first but then after two tried it was fine. Rand just didn't get the email. Drew Link to comment Share on other sites More sharing options...
MikeB Posted March 7, 2009 Share Posted March 7, 2009 Hi Andrew - Seems strange, but it could be that your ISP is blocking traffic to outside mail servers. If you know the settings to utilize your ISP's outgoing email server, you can try that. Also, if you'd like, you can try our Gmail account: server: smtp.gmail.com port: 587 user id: isyalerts@gmail.com password: holamola from: (leave blank) TLS: checked Lastly, be sure that the notifications aren't being caught by a spam filter on your email account. Link to comment Share on other sites More sharing options...
andrew77 Posted March 7, 2009 Author Share Posted March 7, 2009 How would find where my ISP is as far as blocking or unblocking? I'll try the gmail as well but I'd like to fix what I had. Drew Link to comment Share on other sites More sharing options...
MikeB Posted March 7, 2009 Share Posted March 7, 2009 To curb spam, some ISP's block the use of outside email servers. You'd have to contact them to be certain. If that is your problem, the Gmail account would probably not work either (unless they are specifically allowing traffic to Gmail email servers), and you might be forced to use your ISP's email server. When you make changes to your email settings, be sure to SAVE before hitting the TEST button. Link to comment Share on other sites More sharing options...
andrew77 Posted March 8, 2009 Author Share Posted March 8, 2009 I've tried it again and still no alert. I also get a Request failed most times when I try a test. Do I have a setting wrong? Also, when I talk to my internet providers about them blocking emails,what do I ask about specifically? Just want to know to speed up the process and to not go around in circles looking like a boob. Drew Link to comment Share on other sites More sharing options...
MikeB Posted March 8, 2009 Share Posted March 8, 2009 Drew - Try this, as a test. On your PC, click START, then RUN, then type CMD and hit enter. At the command prompt, type: TELNET SMTP.GMAIL.COM 587 ..and hit enter. Tell me what happens. Then, for the heck of it, try: TELNET SMTP.GMAIL.COM 25 ..and hit enter. Let me know. Link to comment Share on other sites More sharing options...
andrew77 Posted March 9, 2009 Author Share Posted March 9, 2009 Hi guys; this morning I got an alert from the ISY. I haven't received any of them for ages until this morning. That being said I have it to alert me on all timers and I've only received the one. BUT... I did get one alert so this must mean the ISP allows me to receive outside emails. Now on to why they are intermittent. I'll try the TELNET stuff that MikeB suggested tomorrow morning and post what it says. Any ideas on the intermittent alerts? Drew PS Got home and found that the timer ran but got no alert.(?) Drew Link to comment Share on other sites More sharing options...
someguy Posted March 16, 2009 Share Posted March 16, 2009 Hi Andrew - Seems strange, but it could be that your ISP is blocking traffic to outside mail servers. If you know the settings to utilize your ISP's outgoing email server, you can try that. Also, if you'd like, you can try our Gmail account: server: smtp.gmail.com port: 587 user id: isyalerts@gmail.com password: holamola from: (leave blank) TLS: checked Lastly, be sure that the notifications aren't being caught by a spam filter on your email account. I tried your settings and I continue to get "request failed". any ideas as to how to fix this? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted March 16, 2009 Share Posted March 16, 2009 Hello someguy, I suspect that your router is not letting ISY resolve domain names. If you have assigned a static IP address for your ISY, perhaps you have to set the DNS server. I also suspect that request fails if you try to synch with the NTP server, right? With kind regards, Michel Hi Andrew - Seems strange, but it could be that your ISP is blocking traffic to outside mail servers. If you know the settings to utilize your ISP's outgoing email server, you can try that. Also, if you'd like, you can try our Gmail account: server: smtp.gmail.com port: 587 user id: isyalerts@gmail.com password: holamola from: (leave blank) TLS: checked Lastly, be sure that the notifications aren't being caught by a spam filter on your email account. I tried your settings and I continue to get "request failed". any ideas as to how to fix this? Link to comment Share on other sites More sharing options...
someguy Posted March 16, 2009 Share Posted March 16, 2009 I do not get an error when I "synchronize now" for the ntp server. I am using a static IP address for the ISY, but I don't know what you mean or how to do the DNS part. Is there any more info that you can give me? Link to comment Share on other sites More sharing options...
MikeB Posted March 16, 2009 Share Posted March 16, 2009 I am using a static IP address for the ISY, but I don't know what you mean or how to do the DNS part. Is there any more info that you can give me? Please check here: http://www.universal-devices.com/mwiki/ ... IP_Address The last step asks you for the DNS server. Typically you can use your router's IP address for this (same as the gateway). Link to comment Share on other sites More sharing options...
andrew77 Posted March 16, 2009 Author Share Posted March 16, 2009 Hi MikeB and Michel, I tried the TELNET gmail things and the 587 said this 220 mx.google.com ESMTP n40sm4661546wag.48 The 25 one said unrecognized command. IS that what should have happened? Also, it looks as if someguy also has my same problem? Should I also do what you're telling him to do? Drew Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.