jaycanter Posted September 12, 2017 Share Posted September 12, 2017 I have 994iZ/ir Pro for 4 or 5 yrs everything had been working. few days ago all my rooms with motion sensors quit working. So today i checked my programs and everything on timer has run but anything from motion hasn't for a few days. So i opened up event viewer set to level 3 and tried pushing a couple of switches nothing shows up. I can turn lights on and off but the isy isn't receiving any commands from switches or motion sensors but sends out commands. could it be a bad powerlinc where it sends but doesn't receive? I have a spare any tricks to replacing it to test. Any help would be appreciated. Thanks Jay Link to comment Share on other sites More sharing options...
stusviews Posted September 12, 2017 Share Posted September 12, 2017 How old is your PLM? How may links does the PLM have (Tools, Diagnostics, Show PLM Links Table)? A low number indicates a failing or failed PLM. Link to comment Share on other sites More sharing options...
paulbates Posted September 12, 2017 Share Posted September 12, 2017 Hi Jay This is typically the symptoms of a PLM that has gone bad. You can try factory resetting the PLM and perform a Restore Modem from the File Menu. If that works, its likely to be short lived, I'd order another PLM Here's a link with more info and the procedure for replacing the modem. Paul Link to comment Share on other sites More sharing options...
jaycanter Posted September 12, 2017 Author Share Posted September 12, 2017 when i just opened said failed to communicate with everything was talking hr ago. looked at plm info/status all zeros and says not connected. go figure orded spare last week for sale and was supposed to be here Saturday got pushed to tomorrow. Link to comment Share on other sites More sharing options...
jaycanter Posted September 12, 2017 Author Share Posted September 12, 2017 dummy me replaced cables to check since have them laying around so now it's telling me busy. so ill check the plm info when it finishes Link to comment Share on other sites More sharing options...
stusviews Posted September 12, 2017 Share Posted September 12, 2017 You're no dummy, just the opposite. What you did is not only valid, it's recommended. Link to comment Share on other sites More sharing options...
jaycanter Posted September 12, 2017 Author Share Posted September 12, 2017 yea but forgot to plug 1 end in. Lol still waiting at 65% Link to comment Share on other sites More sharing options...
stusviews Posted September 12, 2017 Share Posted September 12, 2017 Any time I have difficulty, my wife says, "Did you plug it in"? She's usually right Link to comment Share on other sites More sharing options...
G W Posted September 12, 2017 Share Posted September 12, 2017 Any time I have difficulty, my wife says, "Did you plug it in"? She's usually right That doesn't instill us with confidence about your abilities. Sent from my SM-G955U1 using Tapatalk Link to comment Share on other sites More sharing options...
jaycanter Posted September 12, 2017 Author Share Posted September 12, 2017 ok now im really confused i got my new plm and added it made sure right address then restored plm still not receiving any commands but i can send them. if i press a switch controlling another device it works but there is no traffic in the event viewer set on 3. does that mean my isy crapped out? Link to comment Share on other sites More sharing options...
paulbates Posted September 12, 2017 Share Posted September 12, 2017 Do you have a recent backup of the ISY before you had the problem? What can happen is the ISY gets "polluted" by the empty PLM when it copies links from the PLM into the ISY. If you do, restore the backup and then repeat the restore procedure. If you don't, then you should be able to "Restore Device" to each device. A pain if you have a lot of devices, but it can be worked through. Try one or two devices and retest if the ISY is receiving messages. Paul Link to comment Share on other sites More sharing options...
jaycanter Posted September 12, 2017 Author Share Posted September 12, 2017 i restored a couple devices and still got nothing Link to comment Share on other sites More sharing options...
paulbates Posted September 13, 2017 Share Posted September 13, 2017 The other possibility is electrical changes that might be near the PLM. If you can't think of any I would submit a ticket to UDI. They are really good about helping debug problems where the regular diagnosis isn't working Paul Link to comment Share on other sites More sharing options...
stusviews Posted September 13, 2017 Share Posted September 13, 2017 Did you attempt to test the original PLM (link count) before replacing it? Link to comment Share on other sites More sharing options...
jaycanter Posted September 13, 2017 Author Share Posted September 13, 2017 Yes original had nothing new plm had 1 after restore. I just loaded a backup from last month and restoring the plm now. I even tried moving everything originally the plm has a dedicated outlet under a dining room table thats directly to fuse box as it's own circuit. That was so no one could plug anything in without laying on the floor to go under the table. Lol Link to comment Share on other sites More sharing options...
jaycanter Posted September 13, 2017 Author Share Posted September 13, 2017 after resotring the back then the plm got my devices working got some to weed out but its a start Link to comment Share on other sites More sharing options...
Stephen Martinek Posted October 15, 2017 Share Posted October 15, 2017 So this is strange. I deleted the rules I created for the ISY IP addresses, in Windows Firewall. I opened the ISY console and it behaved as it did since the update. This mean in about 30 sec. I received the logon screen, for the ISY. I logged back on, and now it has remained connected for about 10 min.Go figure. Wonder if this will last ? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted October 15, 2017 Share Posted October 15, 2017 Hi Stephen, You really can't disable firewall. You either have to use https or add a rule in your firewall : http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software With kind regards, Michel Link to comment Share on other sites More sharing options...
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