nickp Posted November 17, 2017 Share Posted November 17, 2017 So, all of a sudden my ISY shows offline, and I've lost Alexa communication. I have pulled the logs, and gone through them, and they show a DNS error However, I can PING the portal. I have also gone (as another suggestion said) to the NTP settings. I manually set the clock 5 minutes fast, then used NTP to update the clock back to the regular time. It took less than a second to use NTP. I don't think I have a DNS issue. I don't think I have an Internet issue. But I cannot log into the portal. ANY ideas out there? ERRORS attached. Link to comment
Michel Kohanim Posted November 17, 2017 Share Posted November 17, 2017 nickp, The best thing to do would be to look at your error log. With kind regards, Michel Link to comment
nickp Posted November 17, 2017 Author Share Posted November 17, 2017 nickp, The best thing to do would be to look at your error log. With kind regards, Michel Sorry, I was in the process of attaching it - please see it attached. Link to comment
Michel Kohanim Posted November 17, 2017 Share Posted November 17, 2017 Nothing attached nick. if you need help, please send to support@universal-devices.com. With kind regards, Michel Link to comment
nickp Posted November 17, 2017 Author Share Posted November 17, 2017 Nothing attached nick. if you need help, please send to support@universal-devices.com. With kind regards, Michel Sorry, wasn't taking my Excel file. ZIP attached now. Also sent you the email - thank you. Link to comment
nickp Posted November 17, 2017 Author Share Posted November 17, 2017 I cleared the log (some old stuff in there) I restarted. Here is the current log. ISY Error Log.v4.6.2__Fri 2017.11.17 10.37.18 AM.txt Link to comment
nickp Posted November 17, 2017 Author Share Posted November 17, 2017 Michel fixed me!!! In playing with some SSL settings, I ended up with VERIFY checked. Once UNCHECKED everything worked. Thanks Michel! Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.