"There was a problem" message

[etsvilik]

Just upgraded to V3

I can control my light through voice or in the app.

 

However in Alexa App on iPad when I click on the Light icon to control the device it shows "There was s problem" message in the grey bar on top.

It provides no other details.

 

I thought I suppose to see devices status in the app. However they all show as "off".  I have "Live Update" enabled in the portal.

When I go into specific device screen it shows the last status that was activated in the app. If I turn the light off by voice - app does not update and still shows it as ON

 

Initially brightness slider shows 0 for all devices or scenes regarding of the On/Off status. The light can be at full brightness but slider would be at 0. I can move the slider to 100% with no change in light.

If I move the slider lower it controls the brightness.

[Michel Kohanim]

Hi etsvilik,

 

Known issue with Alexa. We have reported it and are waiting for them to come back with a resolution.

 

With kind regards,

Michel

[etsvilik]

Hi Michael,

 

Checking if you heard back from Amazon?

Do you mind sharing if this is specific to my setup, network or else. I just have not seen other reports on this forum that feedback does not work.

[stusviews]

The errant message continues, it's not just you. Whatever you create will work. There a solution to the On/Off abnormality which appears to be the final solution. At the portal, click on the spoken (it can take 20-30 seconds to "activate") and select Light for the Alexa Category. Now, both On and Off are Routine accessible.

[Michel Kohanim]

Hello etsvilik,

 

No, haven't heard back yet.

 

With kind regards,

Michel

[Mark Arzillo]

I'm having this same issue so it's not just you.  Was going to post the same thing but found this thread.  Looking forward to an update/fix.