beninsteon Posted January 19, 2018 Share Posted January 19, 2018 Hi, Trying to approve a sub account for another alexa location, but when I click "+ Approve" on the account in the administrative console, I get a "Bad Request" response. The status remains as "pending". I've tried redoing it a couple of times but it's not working. Any suggestions?Thanks, Ben Link to comment
Michel Kohanim Posted January 19, 2018 Share Posted January 19, 2018 Hi Ben, Most probably you have too many accounts on ISY (max is 5). With kind regards, Michel Link to comment
beninsteon Posted January 19, 2018 Author Share Posted January 19, 2018 Hi Michel, Thanks for the quick response, but actually there are only 2 and this would be the third. The UUID of the ISY in question ends in 69. Hoping you can look into this for me. Thanks, Ben Link to comment
Michel Kohanim Posted January 19, 2018 Share Posted January 19, 2018 Hi Ben, Please run this and let paste the result: http://your-isy-ip/rest/portal-server/status With kind regards, Michel Link to comment
beninsteon Posted January 19, 2018 Author Share Posted January 19, 2018 Here's what I get. Thanks, Ben FYI - I am working from off site, so I actually accessed the REST via the portal URL. <RestResponse succeeded="false"> <status>400</status> </RestResponse> Link to comment
beninsteon Posted January 19, 2018 Author Share Posted January 19, 2018 Also, not sure if you wanted the portal-server or portal status. Here's what I get for /rest/portal/status: <PortalStatus isConnected="true" isRegistered="true"> <accounts> <account status="registered"> <id>xxxxxx</id> </account> <account status="registered"> <id>xxxxxx</id> </account> </accounts> </PortalStatus> Link to comment
Michel Kohanim Posted January 19, 2018 Share Posted January 19, 2018 Hi Ben, Do you actually have ISY Portal installed? (Help | About) With kind regards, Michel Link to comment
beninsteon Posted January 19, 2018 Author Share Posted January 19, 2018 Yes I do have the portal installed (paid for and using daily!). Works great except for this little hiccup. Portal Integration - UDI (21075) appears on this list under products. Thanks, Ben Link to comment
Michel Kohanim Posted January 19, 2018 Share Posted January 19, 2018 Hi Ben, Please submit a ticket. With kind regards, Michel Link to comment
beninsteon Posted January 19, 2018 Author Share Posted January 19, 2018 Done thank you. Link to comment
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