smokegrub Posted February 7, 2018 Posted February 7, 2018 Alexa stopped executing any commands. A check of the portal says my ISY is not online.
stusviews Posted February 7, 2018 Posted February 7, 2018 All of my portal accounts show as online, but I'm also experiencing commands not executing, to wit, "spoken is not responding."
BoomerangThree Posted February 7, 2018 Posted February 7, 2018 Alexa stopped executing any commands. A check of the portal says my ISY is not online. Same issue here. Just started happening after a OSX update to version 10.3.4
Cover Posted February 7, 2018 Posted February 7, 2018 Also having trouble with Alexa getting no response for the past few hours. Additionally, MobiLinc app is unable to communicate with the portal and web hooks from Geofency app aren't working. All has been working well for months -- first real problem I've had.
LDWelton Posted February 7, 2018 Posted February 7, 2018 Also having trouble with Google Home. Getting "encountered unknown error for spoken"
dogla Posted February 7, 2018 Posted February 7, 2018 (edited) My portal also showing Offline. ISY email notifications still work. Just can't log in to portal... Edited February 7, 2018 by dogla
smokegrub Posted February 7, 2018 Author Posted February 7, 2018 I made no changes whatsoever. Keypads and switches working fine. Given the message I received when I attempted to login to the portal (ISY not online) sounds like a problem with the portal. Yoohoo, Benoit!
BoomerangThree Posted February 7, 2018 Posted February 7, 2018 I made no changes whatsoever. Keypads and switches working fine. Given the message I received when I attempted to login to the portal (ISY not online) sounds like a problem with the portal. Yoohoo, Benoit! Same here, with the exception of the OSX upgrade. So, if others haven’t upgraded, which it appears so, it’s a portal issue and hopefully we will get a response to this thread and status.
Cover Posted February 7, 2018 Posted February 7, 2018 Heard back from UDI support that one of their servers is down. in the my Java app, under Configuration / Portals tab, "Portal Integration - UDI" shows Offline. Support suggested rebooting the ISY controller, but this doesn't seem to have helped.
BoomerangThree Posted February 7, 2018 Posted February 7, 2018 Heard back from UDI support that one of their servers is down. in the my Java app, under Configuration / Portals tab, "Portal Integration - UDI" shows Offline. Support suggested rebooting the ISY controller, but this doesn't seem to have helped. I’ve rebooted twice, no luck. Will wait for further update.
stusviews Posted February 7, 2018 Posted February 7, 2018 Thanks again, UDI, for your speedy response. All is well
BoomerangThree Posted February 7, 2018 Posted February 7, 2018 Thanks again, UDI, for your speedy response. All is well Still offline here, will give it some more time. Rebooted ISY, still no connectivity.
BoomerangThree Posted February 7, 2018 Posted February 7, 2018 Still offline here, will give it some more time. Rebooted ISY, still no connectivity. and ..... we’re back. Thanks to the support team!
LDWelton Posted February 7, 2018 Posted February 7, 2018 All is good here also. Thanks UDI, didn't look forward to doing these things manually
Michel Kohanim Posted February 8, 2018 Posted February 8, 2018 Hi guys, So very sorry. One of the proxy servers died and we had to replace it. Apologies for the inconvenience. With kind regards, Michel
tmorse305 Posted February 8, 2018 Posted February 8, 2018 The problem seems to be back, same circumstances described by others earlier today. Is the Server down again?
Michel Kohanim Posted February 8, 2018 Posted February 8, 2018 No, all systems are 100% healthy. Please check your error log. With kind regards, Michel
dogla Posted February 8, 2018 Posted February 8, 2018 Back to normal for me, thanx. (at least as far as I can check at the moment - portal online)
tmorse305 Posted February 9, 2018 Posted February 9, 2018 No, all systems are 100% healthy. Please check your error log. With kind regards, Michel Thanks Michel, a reboot solved the problem. Tim
502ss Posted February 11, 2018 Posted February 11, 2018 Is portal down again? My ISY is showing offline as of 4:48pm today. Tried a reboot and no such luck. Everything was working fine until 4:48
asbril Posted February 11, 2018 Posted February 11, 2018 Is portal down again? My ISY is showing offline as of 4:48pm today. Tried a reboot and no such luck. Everything was working fine until 4:48 My Portal access works fine.
stusviews Posted February 11, 2018 Posted February 11, 2018 (edited) Is portal down again? My ISY is showing offline as of 4:48pm today. Tried a reboot and no such luck. Everything was working fine until 4:48 Duplicate posts can be confusing and lead to unexpected responses. See my response to your other post. Edited February 11, 2018 by stusviews
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