Mobilinc Pro cannot connect to my ISY994i, although it used to work perfectly. It stopped working a couple of weeks ago, I don't know of any change to my network or my phone that would have impacted this. I have an iPhone running iOS 11.2.6. BTW, my husband's copy of Mobilinc Pro has the same problem.

Mobilinc says that it has automatically detected Smartlink, but the ip address that it lists is not the address of the ISY when I look at the DHCP status table on my router. Do I need to assign a static IP address to the ISY? 

Thanks so much for your help.

Ruth

Hi Ruth,

Please send a screenshot of Help/About and your error log to support@universal-devices.com.

With kind regards,

Michel

Thanks Michel -

I've attached screenshots.

Best, Ruth

Hi Ruth,

I need the screenshot of ISY's Admin Console | Help | About AND Admin Console | Tools | Error Log sent to support@universal-devices.com.

 

With kind regards,
Michel

Hi Michel -- I am sending those files now.

Hi Michel - Did you receive my data? Thanks!

Hi rcxyz,

I did and responded.

With kind regards,

Michel

I didn’t receive your response. Could you resend it? Thanks! Ruth

Hi Ruth,

I just resent. You need to upgrade to 4.6.2.

With kind regards,

Michel