rcxyz Posted March 19, 2018 Share Posted March 19, 2018 Mobilinc Pro cannot connect to my ISY994i, although it used to work perfectly. It stopped working a couple of weeks ago, I don't know of any change to my network or my phone that would have impacted this. I have an iPhone running iOS 11.2.6. BTW, my husband's copy of Mobilinc Pro has the same problem. Mobilinc says that it has automatically detected Smartlink, but the ip address that it lists is not the address of the ISY when I look at the DHCP status table on my router. Do I need to assign a static IP address to the ISY? Thanks so much for your help. Ruth Link to comment
Michel Kohanim Posted March 20, 2018 Share Posted March 20, 2018 Hi Ruth, Please send a screenshot of Help/About and your error log to support@universal-devices.com. With kind regards, Michel Link to comment
rcxyz Posted March 20, 2018 Author Share Posted March 20, 2018 Thanks Michel - I've attached screenshots. Best, Ruth Link to comment
Michel Kohanim Posted March 21, 2018 Share Posted March 21, 2018 Hi Ruth, I need the screenshot of ISY's Admin Console | Help | About AND Admin Console | Tools | Error Log sent to support@universal-devices.com. With kind regards, Michel Link to comment
rcxyz Posted March 24, 2018 Author Share Posted March 24, 2018 Hi Michel -- I am sending those files now. Link to comment
rcxyz Posted March 31, 2018 Author Share Posted March 31, 2018 Hi Michel - Did you receive my data? Thanks! Link to comment
Michel Kohanim Posted April 1, 2018 Share Posted April 1, 2018 Hi rcxyz, I did and responded. With kind regards, Michel Link to comment
rcxyz Posted April 1, 2018 Author Share Posted April 1, 2018 I didn’t receive your response. Could you resend it? Thanks! Ruth Link to comment
Michel Kohanim Posted April 1, 2018 Share Posted April 1, 2018 Hi Ruth, I just resent. You need to upgrade to 4.6.2. With kind regards, Michel Link to comment
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