universal devices desk top program

[JNaccarato]

question regarding the universal devices

 

when i go to my desk top universal devices program  and try to arm or disarm my elk alarm system, i am unable to do this.  i can see the ready to arm or disarm line change (if someone is moving in front of a motion detector etc) but when i click on arm system (for the elk alarm) nothing happens. i see the small print changing re "requesting ... " but nothing else.

 

am i missing a spot where i am to enter the alarm password first? i can easily turn lights on and off.

 

on my M1 to go desk top program ,i can easily arm and disarm remotely.

 

any help

 

thanks

[dbuss]

3 hours ago, Jnacc said:

question regarding the universal devices

 

when i go to my desk top universal devices program  and try to arm or disarm my elk alarm system, i am unable to do this.  i can see the ready to arm or disarm line change (if someone is moving in front of a motion detector etc) but when i click on arm system (for the elk alarm) nothing happens. i see the small print changing re "requesting ... " but nothing else.

 

am i missing a spot where i am to enter the alarm password first? i can easily turn lights on and off.

 

on my M1 to go desk top program ,i can easily arm and disarm remotely.

 

any help

 

thanks

Your Elk access code is entered when you configure your Elk in the  UDI Admin. Console. If you click on Elk in the admin console and then click on configuration, there is a place there for you to enter your Elk access code.

[JNaccarato]

Thanks for the info .

when I click on the “ install admin console”?

it brings me to a page that says”404 not found”

that is directly from the UDI page link ??

not sure why or what the console does 

john

[dbuss]

11 minutes ago, Jnacc said:

Thanks for the info .

when I click on the “ install admin console”?

it brings me to a page that says”404 not found”

that is directly from the UDI page link ??

not sure why or what the console does 

john

What firmware version are you using?

[JNaccarato]

I have version 3.3.10

john

[dbuss]

35 minutes ago, Jnacc said:

I have version 3.3.10

john

Did this problem just start occuring? Is there a reason you haven't upgraded your firmware?

[JNaccarato]

NOT SURE I know how

[Michel Kohanim]

Jnacc,

ISY 99 is obsolete. Please try using our latest UI:

https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

With kind regards,

Michel

[JNaccarato]

hi Michel

 

do i have to upgrade to the isy994i device first or can i do the software and firmware upgrade with what i have.
otherwise ,everything is working .

 

if i need to upgrade ,how is it done and does that change any of my other components??

thanks

 

john

 

 

[Michel Kohanim]

Hi John,

You do not need to upgrade. 

With kind regards,

Michel