Hello everyone,

If your echo is no longer responding since this morning, please unlink and relink the skill.

Instructions:

• Go to https://alexa.amazon.com
• Click Skills
• Search for "isy v3"
• Click on "ISY Optimized for Smart Home V3"
• Click on Disable
• Click on Enable
  • Enter your Amazon user and password (if asked by Amazon)
  • Enter your ISY Portal user and password (In the ISY Portal Authorization dialog)

This is a side effect of this morning's update, which unfortunately affects a portion of our echo users.

Thanks,

Benoit.

Thanks Benoit, I was dreading troubleshooting further. It seems that only my Insteon devices "weren't responding" Native  (WiFi) devices seemed fine. 

Another thanks, Benoit, especially for the proactive message.  I noticed the problem this morning, but I hadn't had the chance to diagnose further.  Your message saved me some time and effort.

Thanks, again!

Thx, appreciate the proactive message.

I tried those steps, but keep getting "We were unable to link ISY Optimized for Smart Home V3 at this time". 

Can someone please help? 

1 minute ago, aweber1nj said:

I tried those steps, but keep getting "We were unable to link ISY Optimized for Smart Home V3 at this time". 

Can someone please help? 

This is surprising. Could you retry it?

If it still does not work, please PM me your uuid and I will check the logs.

Benoit

 

Nope, tried numerous times. 

I will PM you. Thanks. 

I tried numerous times to disable and relink.  It can’t find my devices.  All the exiting devices are “unresponsive”

1 minute ago, mblitz said:

I tried numerous times to disable and relink.  It can’t find my devices.  All the exiting devices are “unresponsive”

Can you try with another browser, or clear the browser cache?

This is what helped aweber1nj

Benoit

“ sorry the hub that divides fireplace lights connected to is not responding please check it’s network connection and power supply “

1 minute ago, mblitz said:

“ sorry the hub that divides fireplace lights connected to is not responding please check it’s network connection and power supply “

You need to disable and re-enable the skill.

Benoit

Did you read my initial comment:

10 minutes ago, mblitz said:

I tried numerous times to disable and relink.  It can’t find my devices.  All the exiting devices are “unresponsive”

 

1 minute ago, mblitz said:

Did you read my initial comment:

 

Yes, and I recommended to use another browser, or clear the browser cache.

Sorry.  I don’t understand.  I’m using the Alexa app on my iPhone to disable the skill and enable/link again.  What browser?

2 minutes ago, mblitz said:

Sorry.  I don’t understand.  I’m using the Alexa app on my iPhone to disable the skill and enable/link again.  What browser?

Oh, I see.

In addition to the mobile app, you can use a regular browser. Go to https://alexa.amazon.com

The navigation is virtually the same.

Or, you may try to kill the mobile app and retry it there too.  

Benoit

it happened to me, but I am back on using your steps.

Thanks!

 

Jeff

Apparently, in the Indy portal “Access license is expired”


Sent from my iPhone using Tapatalk

Apparently, in the Indy portal “Access license is expired”


Sent from my iPhone using Tapatalk

Do you say ‘apparently’ because it should not be?

Benoit


Sent from my iPhone using Tapatalk

I don’t know.  It says it expired “November 25, 2018”.  And was installed “November 25, 2016”.  It might be expired, but the dates look suspicious.

I have had it for a long time, so it could just be coincidence.  How do I renew it?

It expires every 2 years, so it makes sense that expiration is the issue.

Whatever email account you use for the ISY portal should have an email with the subject line: ISY Portal License Renewal Notice

From: UDI Sales <sales@universal-devices.com>

That has a link for renewing the portal subscription

 

 

Edited November 26, 20186 yr by paulbates

I renewed for two years and now it’s working.

6 minutes ago, mblitz said:

I have had it for a long time, so it could just be coincidence.  How do I renew it?

Yes, what a coincidence!

To renew, login to my.isy.io.

On your ISY, click Select Tools | Information | ISY Portal Access License, and click on Renew License.

Benoit

Just now, mblitz said:

I renewed for two years and now it’s working.

Excellent. Mystery solved

Thanks Benoit!!!

Keep up the great job you are doing

CR