Switch will turn off but not on

[bdw72]

I have a 2477S installed to control some lights.  I can control the light via Alexa both on and off, but at the switch it will not turn on but will turn the light off when I use Alexa to turn it on.  I have restored the setting and still does not work.  What next?

[lilyoyo1]

Factory reset the switch and test to see if it works after the factory reset. If it does, right click on the ISY and choose restore devices.

[oberkc]

I cannot help but fear that this is a hardware failure.