Hey all,

I use the ISY Portal at home since I have Google Home.  I tried to use my admin console from my work and I cannot get logged in.  I've also tried the ISY Launcher to get the the admin console.  Either way, after entering my credentials, I get a "Failed. Retry Authenticating My Lighting".  I have also recently changed my wifi at home to Plume so it is a mesh system.  Do I need to do port forwarding on my new system?  I was thinking with ISY Portal I didn't need port forwarding.  I can access my system remotely with MobiLinc Pro on my phone so not sure what the problem is.

Any help would be greatly appreciated.

Thanks

Greg

That would likely be your work system blocking access to certain URLs/IP address ranges.

No port forwarding is required for ISY Portal. ISY Portal is a DDNS type service and they already know who you are so no other setup is required.

When you launch the admin console through the portal, you need to use your portal email address and password instead of your normal ISY account and password. No ports should be opened, that’s a benefit of using the portal for remote access.


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3 minutes ago, paulbates said:

When you launch the admin console through the portal, you need to use your portal email address and password instead of your normal ISY account and password. No ports should be opened, that’s a benefit of using the portal for remote access.


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Bingo.  I was still using my admin signin and not my portal email and password.  Just tried it with those and it worked fine.  Thanks a bunch.

Greg